Complaint Review: Tigerdirect Onrebate - Internet
- Tigerdirect Onrebate onrebate.com Internet U.S.A.
- Phone:
- Web:
- Category: On-Line Stores
Tigerdirect On rebate Ripoff fraudulent rebate Internet
*UPDATE Employee: MORE INFORMATION NEEDED TO ASSIST MR. SCOTT
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A purchase of Western Digital hard drive was made 10/31/04 from TigerDirect.com with a $40 rebate handled by OnRebate.com, which is affiliated with TigerDirect.com. All rebate submittal directions were followed precisely, with all required documentation submitted.
On 12/03/04, an e-mail was received as follows, stating only:
"Your rebate for: Up To $40 On Select Western Digital Hard Drive has been processed.
Your new status is: DENIED
Reason for denial: INSUFFICIENT DOCUMENTATION
You will receive no further update on this rebate.
If you have any questions regarding this decision, please send an email to status@onrebate.com and refer to tracking number: [XXXXX]"
An e-mail to the supplied address bounced as undeliverable, unknown recipient. Finding a support e-mail address (support@onrebate.com) buried on their web site, I resubmitted a request for specifics on the denial to both addresses. An automatically generated response was received stating an answer would be forthecoming within 72 hours. None came. Additional queries have also gone unanswered.
Scott
Pasco, Washington
U.S.A.
This report was posted on Ripoff Report on 12/28/2004 10:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tigerdirect-onrebate/internet/tigerdirect-on-rebate-ripoff-fraudulent-rebate-internet-124807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
MORE INFORMATION NEEDED TO ASSIST MR. SCOTT
AUTHOR: Ron - (U.S.A.)
SUBMITTED: Tuesday, August 14, 2007
Thank you for allowing us to address this matter accordingly. In order to evaluate Mr. Scott's rebate, we need further information to better assist the customer. Mr. Scott needs to contact myself at 1.866.310.8083 or through my personal email at Ronaldo.Marin@onrebate .com with either a tracking number or a reference number. We do truly apologize for any inconvenience caused by the filing of the rebate in question. We would like to assure you that customer service is our number one goal.
Sincerely,
Ron Marin
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