D&H Autoparts DNH autoparts Hides behind multiple excuses they make a mistake-No customer service Internet

I too am being ripped off by this company.  I ordered a part for my Volvo C70, and was shipped a part for a Volvo S70, D&H had advertised the part as being for my car, but it's a completely different shape/fitment.  I've tried contacting them many times and they always come up with some excuse, or document they need before they can refund my purchase of $400.  Even though I've already provided clear evidence of their part misrepresentation.

I dug a little further and discovered that D&H is just a DBA (doing business as) name for NEPKA, Inc.  You can find their infomation by searching "NEPKA" at the following address:

http://www.ilsos.gov/corporatellc/

It turns out this company already has an "F" rating from the Chicago area Better Business Bureau.

So, the only option I found is to file a complaint with the Illinois State Attorney's Consumer Fraud Bureau.  Maybe you could file a complaint along with your evidence as well ... the more complaints the better--more likely to be acted on.  I just sent in my complaint and documentation/photos yesterday.  You can find the complaint form and instructions at:

http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html

I would include both NEPKA, Inc. and their DBA of D&H Auto Parts as the "Name of Seller" on the form.

Hope this helps, for your sake and mine!

I also skim through these complaints and my first question and or first red flag is from your statement and I quote "a 2001-2005 Toyota Tundra standard bed", would the bed on your truck qualify as a standard bed? If their website did not go into to greater details then part of the issue is on their staff, but over 30days? How did that happen? Was it reported the day the part arrived or did it take a few weeks to notice then report  this to the seller? As for the return many companies do not pay shipping for over sized items and receiving a " pittance refund " is better than nothing. I purchase many things online for my cars and I go to several different websites to confirm part numbers, costs and shipping. As far as this totally being the sellers fault I believe your incorrect, while they do share some of the responsibility; so does the person who ordered the incorrect part. My Mustang for the 2008 model year had 8 different versions of that car; you bet I know what part number and what version I am going to purchase.

Sorry its both parties fault and calling foul player because you did not confirm all the possible part numbers especially when considering the different models of that truck and not reading or understanding their return policy which is posted not only on the site but you agreed to when you confirmed the purchase.

I really do feel your pain here, but it sounds like you are in the wrong.

Any time an OEM part number is listed, you should check it against what you have. Doing this is simple, you just call the local parts department at your Toyota Dealership, give them the last 8 digits of your VIN, and they can supply the part number. Heck, they'll even fax you a parts diagram, whether you buy from them or not.

I read these reports a lot. Some are legitimate, others aren't. It sounds like the thing you're dealing with here is your own inexperience ordering parts.

Could D&H handle it better? Yeah. But they probably won't get any refund from their supplier, and it's not their fault you didn't check the OEM number.

It sounds like the problem here is communication, not policy.