• Report: #511835

Complaint Review: Direct TV Satellite Service

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  • Submitted: Monday, October 19, 2009
  • Posted: Monday, October 19, 2009
  • Reported By: Misty123 — Louisville Kentucky U.S.A.
Direct TV Satellite Service
PO Box6550 Greenwood Village Colorado 80155 United States of America
  • Phone: 8005315000
  • Web:
  • Category: Cable TV

Direct TV Satellite Service Ripped off by Direct TV!! Greenwood Village, Colorado


1Author 0Consumer 0Employee/Owner

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I orderded or was conned into getting Direct TV bundled with AT&T for internet and phone service, April 2009. I have a written contract that the price for all three was to be $99.00 total. I got my first bill from Direct TV for $82.00 plus a big bill from AT&T totaling $150.00. I called Direct(the first of many calls to come) and they said it would be less next month and knew nothing of AT&T charges. The next month I got a bill for $72.00 and another big bill from AT&T.My bill from Direct remained at 72.00 per month which I paid ontime every month and kept records Thank God!

June,2009 Direct informed me it did not get my June payment I had sent in Money order form. I told Direct I would call Money Gram and put a stop payment on that money order and get a replacement and send to them I also ask them to return the money order that I'd had a stop payment on to me as Money Gram wanted it for their records .Direct said sure and put a note on my account.I sent Direct the replacement money order July 6,2009. Direct told me they did not get the replacement money order. I ordered copies of the replacement money order front and back and found it was cashed July 10,2009 by Direct TV.I faxed copies of the money order. Direct said they did not get the fax!    I know they did!

In the meantime,Direct had found the first money order that I had put a stop payment on and presented it for payment. It was returned not paid.Direct charged my account late fees and a returned check fee, by this time I was not suprised. 

I have averaged calling Direct TV for 3-4 day out of every month since I have been a customer.My bill has never been correct. I could not believe a word they said.  it is like one hand does not know what the other is doing! No Communication!! I was getting nowhere with customer service!I cancelled my service Oct8,2009.  Returned their equipment.My credit card was charged $454.57 on Oct 15,2009.

I have written to the BBB and FTC regarding these charges I do not owe because Direct has broken their contract.I will fight them with everything I can come up with.I   will not pay this I have also filed a complaint against my credit card because I told them not to accept charges from Direct and  a note  was put on  my account to this effect.

 

This report was posted on Ripoff Report on 10/19/2009 6:25:53 PM and is a permanent record located here: http://www.ripoffreport.com/cable-tv/direct-tv-satellite/direct-tv-satellite-service-r-8ecbf.htm.

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