Mobilicity Mobilicity - the worst celluar company in Vancouver. Vancouver, British Columbia

I switched from Bell Mobility to Mobilicity in December 2010 and signed up for the $40 bundle which included unlimited everything (talk, text, data). It worked fine for two weeks then I could not receive any reception in some areas in Downtown, then it stopped working in Burnaby (Metrotown, SFU, etc.), some areas of Vancouver (Main St., Oakridge, etc.), and Richmond (Aberdeen, Richmond Centre, etc.) too. I went into a Mobilicity store in Crystal Mall and told them about this issue. They said they are unable to help and I would have to go to the Mobilicity store I signed up with -- the one at Broadway station.

I went to the Broadway Mobilicity to tell them about my issue regarding the reception and they said theres nothing they can do about it. The tower at SFU is down so I will have to wait. After another week of little to no reception except at home, I returned to the Broadway Mobilicity and they said they will refresh my cell phone system for me, after doing so, it workeduntil I went out of that area. After much frustration I returned to the Mobilicity at Broadway station and asked to cancel my plan (however, I prepaid for 1 month in advance). They said I had to call customer service to do so. As of January 21st, 2011, I became a Rogers customer and deported my Mobilicity cell phone number to Rogers and cancelled my plan with Mobilicity and asked for a refund. They said my refund cheque would arrive in the mail in THREE TO FOUR WEEKS.

Three weeks later (February 2011), I called Mobilicitys customer service and asked them where my refund cheque was. They said I should receive it within one week. I went into a Mobilicity store at Station Square in Burnaby and asked them about it. They said refund cheques usually take approximately 6-8 weeks to arrive, so I waited another 3-4 weeks and called them during the first two weeks of March. I spoke with 4 sales representatives in one day and 3 of them got disconnected after putting me on hold for 10-20 minutes. I explained this to the 3rd and 4th
representatives and they said they cannot call me back if I have been disconnected. I found this ridiculous, when Bell Mobility representatives got disconnected, they would call me back as soon as possible. The 4th representative said that I should be receiving my refund cheque in the mail within one week.

Again, I waited one week and called up Mobilicity again. This time they gave me a confirmation number and said they would forward my issue to the finance department, she submitted a form regarding my issue and it would take one week for my cheque to get here. Again, I waited one week. I called on April 5th, 2011, and they even gave me an Arc #. They said they put my cheque as top priority and would be mailed to me by Monday, April 11th, 2011. Well guess what? Its Tuesday, April 12th, 2011. I called 3 representatives: The first one, Mary-Jean, was useless, the second one did not speak English, and the third one, Trevor, said the Arc # I was given could NOT be processed and I would have to wait another SIX TO EIGHT weeks to receive my cheque!  Also, there was an error on my form and my cheque was issued on April 5th when I requested the refund in January! Then I requested that my cheque be put on the TOP PRIORITY list and that I should receive it as SOON as possible, but he says this cannot be done. I should receive my refund cheque in mid-June **even though I have been waiting since January 21!**

At this rate, I doubt I will EVER receive my refund cheque and that I lost $45.00 just like that. Mobilicity provides false advertisement, has no reception, terrible customer service, and are unable to deal with issues properly. Also, they need to properly train their staff. At this rate, I dont see a good future for this company. Hopefully by posting this, I will spread awareness. Unfortunately, I am not the only Mobilicity customer who is dissatisfied with the service I have received. I warn you to NOT sign up with this company.