FedEx Field Misinformed and Misled Fans and Were Unprepared Landover, Maryland

I'm so upset over what happened at FedEx Field during the weekend of July 29-30, 2011, that I had to complain
immediately. I bought three VIP Hall of Fame packages for the Manchester
United vs. FC Barcelona game. On Ticketmaster, this package was the
ONLY one that claimed to have access to the VIP area with the
opportunity for autographs. I spent the extra money for this very
opportunity. What I witnessed that night was a horror show and became more
of a dangerous situation than an enjoyable time. It was unorganized and
the security did NOT do their job whatsoever.

We got on the field in the supposed "VIP area" and waited calmly and patiently for players to
sign. To our surprise, many players from both teams were going to
completely non-VIP areas across the field from us. To make matters even
worse, when Barcelona players came to sign, people began to JUMP off the
rows of seats above us and onto the field. This is when things turned
ugly. I was pushed, shoved and trampled. I was screaming for people to
get off of me, but they persisted. The ad board in front of me that
everyone was leaning on almost toppled forward, with me going right
along with it. I was shaking, trying my hardest to not fall over and as a
short female, I felt especially threatened.

My brother, on the other
hand, was hit from behind by someone who jumped down and had his glasses
fall off his face. Security could not control these people whatsoever. These fans
knew they were free to jump down without consequence. What made me even
angrier was that these fans did not have the wristband and should not
have been there, nor did they pay as much money as I invested in this
game. I walked away with almost no autographs, as many players went to
the non-VIP area and because I was busier fending off people who
unfairly and wrongly got into the VIP section.

Needless to say, I walked away from this practice session feeling like I was misinformed, led on
and ripped off. I'm disappointed and furious. I am hoping that FedEx Field will be
able to rectify this situation in the appropriate manner. I have yet to hear from them and it has been a few days since I complained. A refund or
some other compensation seems only fair.  I really hope this was a misstep and that FedEx Field
will do the right thing by the fans who invested their time and money in
this experience. I know for certain I am not the only one this happened to.

I'd like to note that we approached security to
complain at the practice. We were told, "We can't control the
situation." That excuse just isn't acceptable. The situation wasn't
acceptable. Please do the right thing by us.