Golds Gym - Compel Fitness Personal Trainers Enrollment agent told me NOTHING! I didn’t know I was signing a YEAR contract; I was under the impression it was month to month plus wasn’t told of a $100 enrollment fee till AFTER I signed all the papers. Pittsburgh Pennsylvania

 Same exact case happened to me at the Pittsburgh Gold's Gym in Market Square, and around the same time this report was posted, actually. I was never alerted that it was a year contract until my credit card was already run through the system, and the $100 fee was never mentioned until I already agreed to the program. Obviously displeased by the dishonesty, I addressed the issue with the manager at Gold's (not the Compel manager) and he said they typically give a grace period to revoke the agreement because this happens a lot. When I told the Compel manager I wanted to cancel my contract, he gave me an attitude and tried to act like the terms of the contract were obvious. He continued to try to (rudely) sell me on the program after I had told him several times that I wanted to cancel. My agreement was cancelled and my money was refunded; however, I can see on here that even the trainers feel they need to post the same smart-alic speech they make to everyone after they've been duped.

What was also funny was that they try to market these "free sessions" to you that you can sign up for occasionally, but after the session, they try to pressure you into joining the program AGAIN, even though they already know you declined it the first time. I'd rather continue to work out on my own if I'm going to get a sales pitch every time I try to take advantage of a free session.

I'm still a member at Gold's because I do like the facility and it's in a convenient location for me, but I will never sign up with Compel. (It's overpriced anyways.)

Again like I said, we went over my goals; types of exercises, eating habits, equipment to use etc. while seated and filling out this agreement. I remember telling you this was for a wedding in California {near the beach that I wanted to visit while down there} that was set for February 2014; which was less than a year away {in fact about 5-6 months away from the day we met}. So why would I sign up for a year of something if I only needed it for about roughly 4 up to 6 months?

I remember us going over what to expect from me monthly and I remember telling you that I wanted to see a PT every 2 weeks till the wedding and you told me that was doable. You even calculated that it would take me about 5 up to 6 months to lose the ideal weight I wanted to shed off which was perfect to me. – Again, more reasons on why I was misled that this was a month to month contract not a full year based off our conversation. Yes it might have been a blank sheet but the way you went about it with our conversation was misleading and evil. If this is your idea of “cleaning up” then you are no better. But that’s ok, I did learn from this.

Just addressing the complaint held by "Tonica." I was actually brought their to that location to clean up the PT department. Before I came there admittedly there most likely were a lot of mishandled agreements. I am disappointed that you feel you were misled. A lot of the things you are saying are simply untrue and are not a fair representation of the actual events. there is no reason for me to treat you differently than anyone else that I helped get a trainer there or anywhere else. I remember clearly that we spent almost 15 minutes reviewing the programs. On the agreement the first thing that is written (which we hand write in front of you) is the amount of sessions in the program andthe length of the program. The next thing that is hand written in front of you is the total amount that is due immediately. I give you more credit as an adult that is pretty intelligent to sign something that is blank. We both know that did not happen. We explain all the terms up front and then supply you with a copy to take home and review. We do this because sometimes people do not hear everything we are saying and they have a better opportunity to read it and  decide if it is still a good fit for them when they are alone. It is called a "cooling off" period.

To be even more sure that you were not railroaded. Your payment was postdated for the following week. During which time you were called twice to schedule a session. Neither time did you express that you did not want to pursue the training. It was not until the payment did not go through that I assumed there was an issue. To which another set of follow up calls was made. No reply.

Tonica and anyone who is reading this. I have been in the fitness industry for 10 years and I have never purposefully misrepresented anything. In every circumstance where clients have felt that way and I was at fault in anyway I have rectified it without any issue. Please when writing these reports supply the truth. We are adults and it is hard to maintain a good reputation as it is. Tonica I am still open to any communication that will make you feel more comfortable about our interaction. the last thing I want to do is damage your journey to get fit.

And my name is spelled Yardon.

 I had the esact same thing happen to me. Exact same sales pitch. I actually asked them twice about their cancellation policy. The girl said with a straight face "None whatsoever". It was however mentioned in the contract somewhere in the smallprint about their cancellation policy. They are such a ripoff. I have another friend who was cheated in the same way. Compel Fitness, Pittsburgh

 This happend to me in Bellingham, WA  exact story to the letter.  I am shocked I too had no idea I was being contracted in and was also distracted as I started to read about goal setting. Ect...