OEM Auto Partz Cerritos Dodge Chrysler Jeep Ram Horrible Customer Service and Won't Accept Returns for Overpriced Items Cerritos California

The item I was trying to return was unopened and uninstalled. It is exactly how they sent it. They did not indicate that I was a special order. I am fine wih paying the restocking fee, but they won't even issue a Return Authorization. They did not give any option at all to return the unopened part. the guy on the phone pretty much told me that I was stuck with it. 

No refunds after 30 days.

• All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered!
• There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them.
• There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item.
• If the error is ours, we will cover shipping expenses and re-send the item to you.
• If the order error is the customers, charges for shipping and handling are not refundable.
• Please contact us for a Return Authorization Number, prior to returning any merchandise. If you choose to email us, please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number. Parts must be returned for inspection prior to any credit being issued.
• All return parts must be uninstalled and returned in the original, unopened undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under “Your Account" on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

           What part of this did they violate?