Complaint Review: T Mobile and Asurion - Internet
- T Mobile and Asurion Internet United States of America
- Phone:
- Web: http://www.t-mobile.com
- Category: Cellular Phone Companies
T Mobile and Asurion Was charged for insurance I never requested and continued to be charged for it after being told I had successfully canceled it both by Asurion and TMobile Internet
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In 2010 I needed a replacement phone. I went to the T Mobile store in Brooklyn, and was given a new phone, which I was told was free, as part of my plan. About a week later, I received an envelope in the mail from Asurion telling me that I had an insurance policy on my phone, which I never requested. I was paying appx. $10.00 per month for this policy. I called Asurion to cancel this policy and was told that I had successfully cancelled it. In 2011, I noticed my bills were about $10 more than they should be. I called T Mobile to go over the charges, and was not told that I was still paying for insurance. About a month ago, I called again and this time I was told I was still paying for the insurance (two years later). I told the TMobile representative that I had cancelled the policy in 2010 by callin Asurion, but was informed that I could not cancel the insurance directly...that it can only be cancelled through TMobile. I was not told this when I cancelled the policy with Asurion. The person at TMobile said that she cancelled the insurance, and then told me that I would receive a call from a supervisor. I never received a call. Today, I called again in hopes of speaking to a supervisor and was informed that I was still paying for the insurance. I was again, not allowed to speak to a supervisor. This time, they say that they have cancelled the insurance...though I have been paying for it over two years. I have been told several times that it has been cancelled only to find out I am still paying...so I have no confirmation that the policy has indeed been cancelled this time.
This report was posted on Ripoff Report on 09/08/2012 12:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-and-asurion/internet/t-mobile-and-asurion-was-charged-for-insurance-i-never-requested-and-continued-to-be-char-938432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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