Verizon DSL http://verizon.com/foryourhome/ Nine days after connect date not connected problem at C.O. After Three months and mutable complaints services still not working!!! youngstown, New York

Welcome to the "club", so-to-speak, of both current and former dissatisfied Verizon Internet customers!  I had Verizon's Internet for about 3 months a number of years ago and became so disgusted with the exorbitant slowness of their Internet speed and lack of customer service that I ended my contract...and without having to pay their absurdly high early termination fee.

Isn't it interesting how Verizon advertises its Internet as "High Speed DSL?"  There isn't ANYTHING at all "high speed" about DSL!  They have a lot of audacity to advertise such blatently false material!  What's SLOWER THAN DSL...I certainly don't know of anything...except perhaps my TOILET flushing! 

May I also suggest you try what I did.  I wrote a very tersely-worded (but congenial) letter to Verizon's Corporate HQ detailing specific dates, times, representatives names, results of customer service conversations I had (or lack of resolution to the problem(s) presented), etc.  I further stated that in view of Verizon's failure to provide satisfactory customer service and the grossly inordinate amount of time and outright frustration I expended attempting to obtain same, that any assessment of an early termination fee was inappropriate.  (As stated previously...the early termination fee was waived in my case).

(Be sure and send your letter via Certified Mail w/ a return receipt request)...otherwise...you can bet Verizon will say they never received it!  In addition, file a complaint with your local BBB.  There are other Internet providers out there, particularly those using fiber-optic technology which have above-average or excellent service.  I hope you are successful in your endeavors!

If more consumers would begin deluging Verizon, the BBB, (and the FTC) with complaint mail...then perhaps Verizon would wake-up!  TO VERIZON...START REVIEWING ALL THE MASSIVE NUMBERS OF COMPLAINTS AGAINST YOU ON THIS WEBSITE ALONE!  GET YOUR ACT TOGETHER FOR A CHANGE.  KEEP IN MIND WHAT HAPPENED TO THE WALL STREET FIRMS...BECAUSE YOU ARE CERTAINLY NOT TOO BIG TO FAIL EITHER!