Complaint Review: dressale.com - Internet
- dressale.com Internet United States of America
- Phone:
- Web: www.dressale.com
- Category: Bridal Shops
dressale.com Late shipping, Internet
*REBUTTAL Owner of company: Sincere apology from Dressale.com
*REBUTTAL Individual responds: i have good shopping experience there
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I ordered my daughter's prom dress on dressale.com, allowing 6 weeks for delivery. I "chatted" with a customer service representative on the day it was to arrive and was told it was on hold waiting for the shoes to arrive at the distribution center. I told them to ship without the shoes. This communication took 2 days. It shipped DHL and arrived 2 days later. The dress is well-made with some hand beading. The shoes are better quality than I had expected. Both shoes and dress are the correct size.
I would shop on dressale.com again but would allow more time for the dress to be made and would state that the date it has to be shipped was at least 2 weeks earlier than needed. I warn others who choose to use the site to utilize their Chat option. Don't expect it to ship when stated. Take the initiative to check on its progress.
This report was posted on Ripoff Report on 04/05/2013 07:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dressalecom/internet/dressalecom-late-shipping-internet-1041086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Sincere apology from Dressale.com
AUTHOR: Dressale - ()
SUBMITTED: Thursday, May 23, 2013
Dear customer:
Thank you for shopping with us and telling us about your experience. we do apologize for the inconvenience you have experienced shopping with us. we are continously working on improving our products and service,so we very much value your feedback.
we will do our best next time. Welcome your next shopping.
Thank you,
Dressale
#1 REBUTTAL Individual responds
i have good shopping experience there
AUTHOR: kitty - ()
SUBMITTED: Tuesday, May 21, 2013
i feel sorry for your experience.but i have goog shopping experience there .maybe you can contact their customer service and ask for help.
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