Complaint Review: Brooks Brothers - Internet Internet
- Brooks Brothers Internet United States of America
- Phone: 1.800.274.1815
- Web: www.brooksbrothers.com
- Category: Clothing Stores
Brooks Brothers Bait and switch pricing and availability Internet, Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Brooks brothers shows one price and then changes it after shipping the order. Also, they report that items are "in-stock and reserved" only to say later that they are not in stock. Very poor. I tried to make a purchase on 12/25/11 to take advantage of an online sale. Their website reported that it was unable to complete the transaction on 12/25 because they were having temporary difficulties that lasted for at least 2 hour in the evening when I was trying. I returned on 12/26 to complete my order. I received a page saying that all 8 of my shirts were "in stock and reserved." I entered my credit card information and clicked on to complete my order. On the next page, it said that one of my shirts was now no longer in stock. (2 minutes after telling me it was reserved) and the total price did not change. Also, in my email confirmation, the price changed from the order confirmation page to add tax (when the order confirmation page clearly showed tax at $0.00.)
This is absolute bait and switch. I attempted to contact their customer service line but I received the phone message "all circuts are busy now" probably because their website is so crappy that everyone else was experience this bait and switch. This is absolutely unacceptable for a reputable company. I write here to warn everyone. They will happily take back anything you don't want, but they won't honor the advertised price of an order.
This report was posted on Ripoff Report on 12/26/2011 10:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brooks-brothers/internet/brooks-brothers-bait-and-switch-pricing-and-availability-internet-internet-813889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.