Direct Processing Solutions Fraud, Contract Discrepancies, Austin Texas

To Whom it may concern,

Pamela Yagjian Krewson signed a merchant-processing contract that was indeed month-to-month and was honored as such. As soon as I was able to review her first month statement, we found that she was not entering card information properly and had incurred higher than normal fee's. We then went out to Ms. Yagjian Krewson's office to ensure proper training and even reimbursed her for the overages since she did not know how to properly install her device.  

Ms. Yagjian Krewson eventually elected to cancel her service and we honored her request without penalty. However since the equipment she agreed to buy was proprietary to the mobile device she used, she was not able to cancel her lease with First Data Global Leasing. Her equipment can be transferred to many other merchant processors across the United States without penalty. I am more than happy to provide all documentation that clearly states she acknowledged all terms of the lease on 5 separate occasions and the fact that it is non-cancelable.

 It is obviously never our intention to misrepresent any information to our customers. Our contracts are clearly stated and require multiple signatures and initials to ensure complete transparency.  Furthermore we always leave a carbon copy of the contract with the merchant at the time of signing to further ensure transparency. In the event that a customer has questions or objections, we always work with the customer to ensure complete satisfaction and an amicable resolution.

 Being accused in a public forum without recourse leaves me with no other option but to defend myself. I am sorry that Ms. Yagjian Krewson feels she was mis-represented, but we have gone above and beyond to rectify the matter.