Indiana WorkOne Center Indiana Unemployment Office Unemployment Claim Lost, Appeal Ignored, No way to contact them! 3 months later Hammond Indiana

I filed a claim for unemployment with the State of Indiana on December 15, 2013.  In just a few days I received an automated denial because "The database they use did not show any earnings."  I followed the appeal process and sent them copies of my check stubs to prove I had been employed.  This turned out to be a black hole with absolutly no response.  I attempted to contact the unemployment office by telephone and e-mail.  Both are listed on the web-site, but neither allow you to contact anyone.  The telephone number goes round and round with self-service information with no human on the other end; and the e-mail returns an error code indicating "ERROR 404 - Services Not Available."

At this point, six weeks following my original claim date, I decided to visit the office and actually talk to a real person what needs to be done to get the show on the road.  After traveling during a blizzard to their office 20 miles away, they had no record of my claim.  I provided my work history for the last two years that incuded earnings from Indiana and Arkansas and they patted me on the head and said to wait another 4 weeks for a response.  I even contacted my State Senator, Sue Landsky, who had an assistant call the unemployment office.  A few days later they left a voice mail indicating that I had to come back to their office to provide my earnings information, now for the third time.

Remember, all this time I can not file weekly job search information because I do not have an open claim.  So today I went into their office once again with all of my check stubs and earnings.  They finally decided to let me know that because "The base earnings under consideration" were earned in Arkansas, that I would need to file this claim with that state.  What?  Not a single customer service representative had the time or knowledge to tell me this from the get go?