Vintage Eyeglasses Online VintageEyeglassesOnline.com Biggest Cheats & Frauds & Scammers Here - Beware - Stay Away! New York, New York

Hi this is Elliot again.

My company ships all of our packages exclusively with local newspaper. No exceptions! Not only is it cost effective and keeps prices down, it is Greener than using bubble wrap or plain white paper.

Take a close look at the package in the photo provided.

Enough said about this ridiculous complaint.

We look forward to you vising our site and enjoying our great selection of authentic vintage frames, delivered on time (and with newspaper!)

Have a great day!
Elliot
Co-Owner
vintageeyeglassesonline.com

Spoken like a person who clearly isn't running a business for three years, or if she is, not with many customers.

Why does being concerned about the safety of the delivery automatically mean one is afraid of the local delivery service stealing it? I have sent that shipping instruction to practically every seller I have purchased from over years! Who hasn't heard of items never reaching its destination because someone handling them steals the parcel because the label mentions something of high value?

But who would have thought the box would arrive safely but would become magically filled with papers! It was opened in the presence of the delivery person and even he was surprised it contained nothing of value.

The person in charge of the local post office who took my mail fraud complaint examined the box and mentioned that it looked intact except for the opening I have made so it's likely the seller sent them that way (although he still took the complaint and I have shown that to Elliot when asking to resolve the issue).

Why should I contact the credit card company when clearly one has to contact the seller first to resolve the problem?

Why was I not informed that the glasses would be shipped without insurance? Neither the shipping policy on the website nor the seller's order confirmation messages after placing the order mentioned that no insurance would be purchased!

Who ships such high value items without an insurance? When one makes the payment for an item and its shipping, it is the responsibility of the seller to make sure the item arrives intact, is it not? And if the seller is not willing to pay the extra few dollars that it takes to get the insurance, doesn't it automatically become the seller's responsibility to cover for the losses?

I'm sure any buyer wouldn't be averse to paying a few extra dollars for insurance! Why don't you just ask? Especially if you knew I was already concerned about it getting lost! Unless of course you were planning from the start to just send a box stuffed with papers which you cannot insure for such a large amount!

Here's the icing on the cake. When I mentioned to her that the bank has replied to my query saying that they would not process chargebacks based on the contents of a post and would only process if the seller did not deliver anything, she told me to choose the option on the chargeback form that said the seller did not deliver anything!

There's nothing more to say. Frankly, I'm disgusted by this whole experience. Good luck if you are ever going to deal with them in the future.

Stan.

Hello everyone-
My name is Elliot. I am one of the owners of Vintage Eyeglasses Online. I am taking a few minutes to respond to this false accusation from "Stan" because I believe it is only fair for people to read both sides of this story. I promise...this will be short and to the point.

When Stanley placed his order from India he included this in his confirmation:
"I have just one shipping instruction: Please do NOT mention the words "spectacles" or "eyeglasses" or "opticals" or similar on the outside of the package. I do not wish for it to be stolen. Please write something generic and uninteresting like "1x used plastic frame". "

It was clear from the very first communication that he was concerned about his local delivery service in India stealing his glasses. Unfortunately, his worst fears came true and now he is blaming us.

Instead of contacting his credit card company, which will cover the cost of his loss, he decided to bombard us with a dozen emails threatening to ruin our reputation and post this ridiculous story about how we ripped him off unless we refund his money or give him store credit.

We do have concerns about deliveries to certain countries like Greece and Italy only because of the history they have with delivering packages. Perhaps India should be added to our list.

We have thousands of satisfied customers. We sell great frames at great prices and we stand behind every frame we sell.

There is not much we can do about situations like this. We just felt it was important to get the word out. Vintage Eyeglasses Online is a 3 year old internet based company that has a proud record of honesty and fast delivery.

Thank you for taking a minute to read this. Please visit our site and email us if you have any questions or concerns. Enjoy your day!

Elliot Greenberg
Co-Owner
vintageeyeglassesonline.com