• Report: #937723

Complaint Review: 1stBank

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  • Submitted: Thu, September 06, 2012
  • Updated: Mon, September 10, 2012

  • Reported By: john — Chandler Arizona United States of America
2025 North Alma School Road Chandler, Arizona United States of America

1stBank Direct Deposit Promotion Scam Chandler, Arizona

*Author of original report: Amicable resolution possible

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1stBank widely advertised (e.g., in the Arizona Republic) that it would give free Kindle Fires to new customers who opened direct deposit accounts.  I asked if my monthly retirement check from the Commonwealth of Pennsylvania would qualify and was assured it would. 

I went to the bank in early July and filled out their paperwork to open a direct deposit account.  I also opened a safe deposit box account.  They pulled my credit report and found it to be essentially perfect (830). I opened the account with a $250 deposit.

I mailed their paperwork to the Pennsylvania State Employees Retirement System.  PA wrote back with more forms to fill out.  I brought them to 1stBank, got the additional information, and mailed the new forms back to PA.  

In time PA sent me a letter that it had received my info and would conduct an electronic test transaction.  They would send my August 30 check to my homein the usual manner, and begin electronic deposits to 1stBank on September 30.

I brought the letter to 1stBank wondering if it was sufficient to begin processing the Kindle Fire award.  While waiting in the lobby for service, I was approached by a trainee employee (David Neilson) who told me without knowing my name much less checking my account information that I would not receive the Kindle Fire because my account-establishment process had likely exceeded 60 days.  Until that moment I had never heard of the 60 day time limit.   

I told him that his pronouncement was not acceptable, that I acted in good faith and without any delays on my part, and wished to speak with his supervisor.  He said that his supervisor was not there and nothing could be done anyway.  His supervisor (Jason Bates) eventually appeared and backed the trainee.

I have no problem with Jason Bates showing public support for a new employee, but in the privacy of his office he pulled my account info and said that altho he had the authority to authorize the Kindle he would not do so because my account showed little activity.  I explained that of course it would not show activity because my retirement checks had not yet been deposited.  

Tho he had proof that the direct deposit process had been established within the 60-day period ending on 9/7/12, I would not get the Kindle because the actual check would not be received until 9/30/30.

I asked the name of his supervisor (Joel Johnson) who has not returned my call.  It seems likely to
me that these individuals and their employer must be aware of Retirement System delays in the course of their daily routines. 

I am being denied a contractual award for no coherent reason.

This report was posted on Ripoff Report on 09/06/2012 05:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/1stBank/Chandler-Arizona-85224/1stBank-Direct-Deposit-Promotion-Scam-Chandler-Arizona-937723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Amicable resolution possible

AUTHOR: john - (United States of America)

I received a call from Joel Johnson who said that he would reverse the decision of his two subordinates and begin processing the paperwork for me to receive the Kindle Fire.  If he follows thru on this action, my dispute would be resolved amicably.
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