- Report: #992633
Report - Rebuttal - Arbitrate
Complaint Review: 25karats
25karats31 West 47th Street, Suite 607, new york, ny Internet United States of America
25karats Terrible Craftsmanship Internet
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After a few weeks of correspondence and creating my piece I received my ring. The very first night I had the ring, before I even took it to have the center stone placed, I had 3 stones fall out! Within not even 6 hours!
I contacted them and they were apologetic and were wiling fo fix it. So I had to send it back and received it again a few weeks later.
After a few months of wearing it the band of the ring completely snapped in 2 separate places on the came occasion, having another 2 stones fall out. I contacted them and they placed the blame on the jeweler I had set the center stone stating it was a bad resizing job. The band was never resized or had any work done to it at all. They also told me it would be $750 to fix! I was not giving them any more of my money. [continued below]....
Fast forward a few more weeks and the band snaps at another spot (not the original side, the opposite side). Again losing another stone. Then a month or 2 later it breaks in a 4th and separate spot.
So in total the band broke in 4 separate places and has lost a total of 5 stones (not including the 3 that fell out the night I got the ring).
Save yourself the trouble and use a local reliable jeweler you can trust. That way if something goes wrong you don't have to send your jewelry back in the mail
This report was posted on Ripoff Report on 01/07/2013 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/25karats/internet/25karats-Terrible-Craftsmanship-Internet-992633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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