- Report: #837465
Report - Rebuttal - Arbitrate
Complaint Review: 29 Prime | Ripoff Report Verified
29 Prime | Ripoff Report Verified15520 Rockfield Blvd. Suite 1-100 Irvine, California United States of America
29 Prime REVIEW: 29 Prime commitment to total customer satisfaction. 29 Prime's GUARANTEE at least two keywords will appear on the first page of major search engines Google, Yahoo! Bing after 60 days. Serving clients nationwide, throughout the world.
*UPDATE: 29 Prime pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. 29 Prime recognized by Ripoff Report Verified
*Author of original report: 29Prime, related companies OC Listing Inc & Your Local Merchant Internet or Your Local Merchant
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EDitors UPDATE: Positive rating and recognition has been given to 29 Prime for its commitment to excellence in customer service.
Ripoff Reports discussions with 29 Prime have shown an ongoing commitment by the company to total client satisfaction with more improvements being made as time goes on from feedback from clients and Ripoff Report. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to those that feel they did not get their monies worth. 29 Prime listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Victoria Frost, Terri Scott, and Jordan Taylor during an on-site inspection held by a third party verification company with no biases toward 29 Prime.
The basic business model and vision for 29 Prime is to target small business marketing on the Internet and to help the small business visibility page. Their main product produces Google front page placement for their clients. The company offers social media to their clients, creates pages and content for their business, and makes sure their information is correct such as phone numbers and addresses. 29 Primes target markets are smaller businesses that are not able to spend thousands of dollars per month on Internet marketing. The company states their leads come from referrals of clients and word of mouth. The company feels they are set apart from other companies because they guarantee at least 2 of their 10 key words to be identified on searches within 60 days. Additionally, they send regular reports about how clients accounts are progressing.
The companys sales process is to train sales and customer service staff to create a package that meets the clients needs. 29 Prime feels it is about educating staff as well as clients. They advise their staff get to know clients businesses and find packages to meet their needs. Since business is changing all the time, the company feels keeping up with those changes is something they have to do. They stated they are enhancing service when those changes come about. Their approach is to resolve issues to stay ahead of the game and to grow as a company with everything.
29 Prime feels that some of their common complaints are getting clients names out on the internet even more. Another complaint is finding ways clients can expand their business on the web. The standard practice to resolve customer complaints is using key words that are pertinent to their business and customizing accounts to continue progress with it. One situation where a client was not satisfied with 29 Prime was when a client called and said they were not getting enough traffic. The company states they went over ways to differentiate them from their competition. The client responded by feeling more educated about the process and ways we could improve their business.
Leadership within the company advises employees on a case by case basis. They give employees examples they can follow. They feel their customer service is their eyes and ears. The company works with customer service to push greater traffic to their website. The changes they have made include: a better focus on quality and client education, being thorough, explaining step by step, follow up phone calls to clients and being proactive with solutions.
The changes 29 Prime has made since being a part of Ripoff Report have been moving towards quality on client education. They have educated clients about the benefits of proper keywords, placement and to allowed them to understand ranking reports when they receive them. Implementing keyword lists that explain optimum keywords for their industry has also been a helpful solution. The company stated they also implemented applications such as: I-frame for websites, Twitter and RSS feed for clients industries.
29 Prime is thrilled that they are engaging in the Corporate Advocacy Business Remediation and Customer Satisfaction Program that right now. They are glad to be taking positive steps to clear the air and being proactive.
One top executive of the company told us that " Mr. Russell strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. "Our goal is to provide our clients the best quality, value and professional excellence in the industry."
29 Prime, Inc / Statements from the owner.
"Your business is our business....your success is our success."
As a successful businessman, Mr. Wallace feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Wallace hopes to maintain 29 Prime as a successful enterprise both now and for many years to come.
29 Prime's team have expressed that they feel very confident doing their job. The project manager at 29 Prime stated "I have seen Mr. Wallace take personal interest in marketing and retaining clients...making sure all their needs are satisfied.
29 Prime takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "29 Prime provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. 29 Prime is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
STATED IMPROVEMENTS FROM YOUR COMPANY NAME.
29 Prime has carefully selected seasoned customer service representatives who know how to deal with clients and to ensure their complete satisfaction. 29 Prime's relationship with you doesn't end at the timing of the sale, but continues throughout your subscription to ensure you are getting the most out of your subscription.
29 Prime recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation 29 Prime has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after Ripoff Reports discussions with the company and the 3rd party review, which included discussions with Mr. Wallace and employees, Ripoff Report is convinced that 29 Prime is committed to quality delivery of services resulting in total client satisfaction with guarantees of satisfaction.
In the future, if anyone has any complaints or concerns with 29 Prime, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the companys response and to insure customer satisfaction). You can call 29 Prime directly at 949-777-6616, ext. 706 and ask for Ashkan.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
29 Prime OC LIsting, OC Listing LLC, Your Local Merchant, Your Local Merchant Internet (Interstate) Fraud by Wire (Federal Crime-taking money from business checking account without authorization & using different company names.) Irvine, California *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!
A rep from 29Prime eluded to being a Google representative. We agreed to a 3 month period of SEO service. After that, other company names withdrew funds fraudulently via wire transfer right from checking account. After self investigation, it was found that the company, 29Prime is NOT at their listed address of 2233 W Balboa, Suite 115, in Newport Beach, California. Apparently they are "enjoined" by a UPS store in the came building complex. However this was not proven. The real estate agent handling that building has never heard of them nor is a suite#115 there.
Police from the Irvine PD accompanied staff to a seemingly working office at 15520 Rockfield Blvd. (Suite 1-100) in Irvine, only to find the door closed at 4:15PM on Jan 30, 2012. Other investigation revealed no suite# at a variety of other addresses in Irvine, California.
Calls to their "main" telephone number are answered secretively and last names of people are never divulged. emails and voice mails go unanswered. Loss is several thousand dolalrs. It was found that 29 Prime IS listed as a business with the Secy of State in Nevada. That will soon be investigated as well.
Reports of possible criminal activity have been made with the FBI in Phoenix, Arizona; the FBI in Santa Ana and Los Angeles, California; the Irvine Police Department and the Newport Beach (CA) Police Department. A law suit is in preparation in Orange County Superior Court in Laguna Beach, California.
Reports from the Cit of Irvine (CA) concerning business licenses of 29 Prime, Your Local Merchant Internet and OC Listing revealed a hodge podge of addresses and non existent names of the companies' person of process.
Another address came into the investigation just today, Feb. 10, 2012 but is has not yet been verified on Jeronimo (not sure if Street, Avenue, etc. as of this writing).
Other authorities that have been notified are the US Postal Inspectors, the Federal Trade Commission, the internet fraud site of the Federal Government among others. We are demanding that all monies be returned.
Of all the names that these people go by, the BBB of Greater Los Angeles, Riverside, Orange County list over 69 complaints lodged against them not including ours. The company semi-communicated with the BBB when they were notified of our complaint. Yet they have not committed to anything and, unfortunately, the BBB is not a legal entity and cannot force them to reply nor refund any stolen monies.
We are determined to get our funds back and put these unscrupulous people out of business as soon as possible.
The FBI has stated that they would look to see if others have been "scammed" as we have. They would build a case. So if you have, you are encouraged to write a letter to or contact the Duty Agent of the FBI office nearest your home or office or, send to the offices that already have record of the crime:
FBI, 901 Civic Center Drive, Suite 330. Santa Ana, CA 92703 8:15AM-5PM (Mailing is Box 1809, Santa Ana, CA 92702) 714 542-8825 or
11000 Wilshire Blvd #17 Los Angeles, CA 90024-3603
Or the Irvine Police Department, Fraud Crimes
1 Civic Center Plaza Irvine, CA 92606
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder
Author of www.ripoffrevenge.com
PO Box 310, Tempe, Arizona 85280
This report was posted on Ripoff Report on 02/11/2012 12:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/29-Prime-Ripoff-Report-Verified/Irvine-California-92618/29-Prime-REVIEW-29-Prime-commitment-to-total-customer-satisfaction-29-Primes-GUARANTEE-837465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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