30 second smile overcharge billed me for 3 toothbrushes when I ordered only one, Internet
This is a copy of letter I sent to BBB regarding this company. Stay away from them...very hard to deal with. very confusing marketing practices
On 11/6/11 I ordered one toothbrush from 30second smile company. The total cost should have been 2 payments of $37.42 +s/h. On 11/8/2011 I received a charge on my account of $134.70 from 30 second smile co, this was much more than the first payment of $37.42 that I had expected. I called the company and they said I ordered three tooth brushes. They told me to wait to recieve them, ship them back and they would credit me for the difference. I told them I felt they were a dishonest co and I wanted to just end the transaction. They would not agree to this so I disputed the charge of $134.70 with my bank and closed my debit card so they would not bill me for any more.
On 11/15/2011 my bank returned the $134.70 to my account and told me to refuse the package when I received it in the mail. On 11/24/11 I received the package in the mail and returned it unopened to the sender. I thought this matter was closed but the 30 second smile company attempted to charge my account for another $89.85. Since I closed my Debit card this payment did not go through so now they have turned this over to Monterey Collections Oceanside, Ca. Resolution Sought: 30 second smile co turned my account over to collection for $89.85. I want them to consider this transaction complete and not attempt to collect any money from me because I refused package and had it sent back to them
Date Problem Started: 11/8/2011
Date of Transaction: 11/6/2011
Amount in Dispute: $89.85
Invoice Number: 0011-502-389881
Complaint Type: Billing or Collection Issues
Product or Service: co has a call center in India and are very hard to deal with. Very confusing product line. hard to figure out what you are buyin
BBB of the Southland, Inc.
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