• Report: #975302

Complaint Review: 3point Lender Services

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  • Submitted: Wed, November 28, 2012
  • Updated: Wed, December 19, 2012

  • Reported By: MichelleM — United States of America
3point Lender Services
Irvine, California United States of America

3point Lender Services Kim Guevara Incompetent Management Non Payment Irvine, California

*UPDATE EX-employee responds: The reviews are true

*Consumer Comment: 3 Point Lender Service Is A SCAM COMPANY

*UPDATE Employee: Scam Company, Report is the TRUTH

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Hands down the worst company I have ever had the misfortune of working for. The office is
full of young girls that have absolutely no idea or knowledge of construction or property preservation in general. The manager Kim Guevara is the most incompetent, condescending and downright rude person I have spoken with in 10 years of industry work. Kim Guevara is even more incompetent than the office staff and has no idea what goes into completing the services 3point Lender Services

offer and can not answer even the simplest of questions regarding payment or work orders. As if the ridiculous wait period for payment isnt bad enough, I've been waiting 6 months, dealing with her alone was enough for my company to sever all ties with 3point Lender Services. Fellow contractors beware! 3 Point Lender Services is a scam company that does not pay and is operated by a
complete fools.

This report was posted on Ripoff Report on 11/28/2012 08:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/3point-Lender-Services/Irvine-California-/3point-Lender-Services-Kim-Guevara-Incompetent-Management-Non-Payment-Irvine-California-975302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

The reviews are true

AUTHOR: Contractor4Hire - (United States of America)

Its hard to add any new information that the multitude of complaints regarding 3 Point Lender Services have not already
covered. I have been working in the home repair industry for close to 25 years now and have grown accustomed to unpleasant customers and clients alike. That being said, even I was left awestruck at the lack of respect given to me and reprehensible
attitude of 3 Point Lender Services Operations Manager Kim Guevara. Her attitude and treatment of fellow contractors has been quite well documented in these forums so I will spare the additional remarks but must say all I have read on the woman is accurate to the line and reflects my own experiences. I have taken her out of the picture completely, as I no longer need the headaches and now deal directly with the accountant Michael Smith/Sam .While I have had my frustrations with the office staff of 3 Point Lender Services I try not to hold their short comings against them considering they are under the directions of a
manager like Kim Guevara.  As we all know training comes from the top and considering the lack of industry knowledge
portrayed by Kim Guevara they can not be blamed for their lack of abilities.

Moreover, the most frustrating issue with 3 Point Lender Services is payment. My first check did not arrive till the 76 day mark and that was only after countless emails, voicemails and the threat of property liens. When I did receive my first check it was short nearly $1500 with no explanation available.  I have since stopped working for the company and spend my spare time chasing down my remaining claims. To add insult I have continued to receive emails and voicemails asking why I have not serviced properties I have not been paid for in over 2 months and going as far as to inform me that my payments are being
cut and account back charged for not maintaining the properties. Before you even consider accepting work from 3 Point Lender Services take a read to the links below and see what fellow contractors are saying.

http://www.ripoffreport.com/3-point-lender-servi/home-improvements/irvine-california-95007.htm

http://propertypreservationbythebook.com/property-preservation/x-property-preservation-companies/3-point-lender-services/1230/

http://www.preservationtalk.com/showthread.php?t=90

http://www.preservationtalk.com/showthread.php?t=996&highlight=3point

http://www.preservationtalk.com/showthread.php?t=630&highlight=3point

http://www.ripoffreport.com/3point-lender-servic/builders-contractors/irvine-california-af621.htm

 
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#2 Consumer Comment

3 Point Lender Service Is A SCAM COMPANY

AUTHOR: Shane L - (United States of America)

3 Point Lender Services is absolutely a scam company. Easily the worst company I have ever worked for. The work 3 Point Lender Services offers is subpar and sparse. They sub contract subcontracted work from actual companies act as a middleman and do nothing. Their pricing is a complete joke and if you expect to get paid, forget about it. 3 Point Lender Services accounting department is nonexistent and I do not believe they even have an accountant as I have never been able to speak with one, EVER. I have been trying to get paid for work I completed over 9 months ago and have yet to ever receive a check for any initial service or inspection I have completed and all I get is transferred to a voicemail. When you call the office you have to deal with completely inept and incompetent staff the worst of which is the operations manager Kim Guevara. Every time I have tried to speak with someone in charge I am transferred to this ignorant, rude and downright moronic woman who has no idea how to complete any service 3 point lender services offers or even understands her own companies work/procedures. If the nonpayment wasnt bad
enough knowing that  3Point Lender Services is run by a clueless individual like Kim Guevara is enough to never associate with them. I have now had to go out of pocket yet again and hire a lawyer in order to have liens placed against their properties and pursue legal action in an effort to recoup the money owed to me. Fellow contractors beware! 3 Point Lender Services is the type of company you hear horror stories about.
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#3 UPDATE Employee

Scam Company, Report is the TRUTH

AUTHOR: Shane L - (United States of America)

I have to agree with the post From Michelle above. Kim Guevara is by far the rudest, most condescending, inept individual I have ever associated with. How someone with absolutely no knowledge of construction, repairs or even her own companies procedures became operations manager of a property preservation company baffles me. Michelle is also correct in that the only thing Kim Guevara at 3 Point Lender Services has ever done is transferred me to a nonexistent accountant that never responds to messages or emails and can not even answer even the simplest question regarding 3 Point Lender Services work orders. Now while I am not in total agreement that the office is staffed by clueless young girls as I have spoken with several gentleman who work in the office that seem to know what they are talking about and have managed to help on several occasions. However the remaining staff I have dealt with are completely useless. All in all the complaints I have found on multiple sites regarding 3 Point Lender Services speak for themselves and I only wish I would have found them sooner, and saved myself thousands of dollars in out of pocket expenses
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