• Report: #805961

Complaint Review: AJ Ibarra Hudson valley emergency outfitters

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  • Submitted: Tue, December 06, 2011
  • Updated: Wed, December 28, 2011

  • Reported By: Business owner — Mahopac New York United States of America
AJ Ibarra Hudson valley emergency outfitters
15 old grange rd Hopewell junction, New York United States of America

AJ Ibarra Hudson valley emergency outfitters HVEO, ANTHONY, IBARRA, INC, BOUNCED A BAD CHECK FROM A CLOSED CHECKING ACCOUNT. I WAS A VENDOR FOR HIM. Hopewell junction, New York

*REBUTTAL Owner of company: False Facts Reported In Allegation Made. Complainant Violated Terms of Agreement!

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AJ IBARRA post dated a check for materials I custom made for police cars. The checking account was closed. Took him to court. I won! The judge called him a FRAUD AND A LIAR! Do not do business with Hudson valley emergency outfitters or AJ IBARRA.

This report was posted on Ripoff Report on 12/06/2011 10:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/AJ-Ibarra-Hudson-valley-emergency-outfitters/Hopewell-junction-New-York-12533/AJ-Ibarra-Hudson-valley-emergency-outfitters-HVEO-ANTHONY-IBARRA-INC-BOUNCED-A-BAD-CH-805961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

False Facts Reported In Allegation Made. Complainant Violated Terms of Agreement!

AUTHOR: HVEO, INC - (United States of America)

To set the record straight:

First, Our company has been in business for over 10 years, and with the exception of the above author, we have NEVER had a suit filed against our company for a bad debt, or any other non payment of bills.  This can be verified through the states business records, through the NYS DOS.  Now lets state the FACTS, and set the record straight.

First, Our company contracted the above author, The owner of Rockwell Signs to provide two separate graphics packages for a customer we have done business with for years.  Rockwell Signs (RS abbreviated hereafter) was to design and supply vinyl lettering for 2 police vehicles.  1, was a ghost car lettering design (Black reflective lettering on a black vehicle), and the other was digitally printed graphics for a "Marked Unit".  Rockwell was given multiple invitations to come and see the existing unit which already had this "DIGITAL PRINT" so that the colors and sizes could be matched, they declined all invitations to come view it for themselves, rather requesting that we take measurements and send photographs, and assured us they would be able to match what was on the existing vehicle without having to come look at it.

RS (Rockwell Signs) did supply the lettering for the first vehicle (Ghost lettering) as ordered and specified, and was paid $900.00 (Contracted price) for that lettering BY CHECK.  This Payment Cleared our bank and was received by Rockwell.  Then they supplied the second vehicles lettering to us about 1 week after the first, they were again written a check FROM THE SAME CHECKING ACCOUNT AS THE FIRST ONE, and we left.  However, when we received the second set of vehicle lettering the "DIGITAL PRINT" (GOLD FADING TO BLACK), we found that dispite us giving them exact sizes and photographs, the colors were WAYYYY off, the order was for GOLD FADING TO BLACK, and the product rockwell supplied was YELLOWISH GREEN FADING TO BLACK.  We put a STOP PAYMENT ORDER on the check and called rockwell and informed them of this problem, they said they would reprint, TWO WEEKS LATER we finally recieved the new vinyl, however this time the sizes were wrong for both the department patch for the front quarter panels and the thickness of the stripes, and the colors were still way off.  We called rockwell to inform them of this and almost 2 weeks after the first phone call we recieved a call back from them stating that they would reprint after coming to see the existing vehicle to match colors and sizes exactly for themselves.  So we set up the date and time for them to see the vehicle at the police headquarters, they came up prior to the set time, while we were not there, and measured the sizes and colors for them selves and stated that the colors and sizes were an EXACT MATCH!  When asked what the vehicle number was for the vehicle they matched the colors and sizes on, they stated they werent sure and would get back to us after they downloaded the photos they took, when they called us back they said they matched it to CAR 3, well the problem with that is, because they came early without notifying us, they matched the colors and sizes for the lettering they provided on the vehicle we had put it on, rather then the correct vehicle, CAR 2 which was the one we needed to match it to.  After that they sent color samples up for us to match, which were again way off.

At that point we went to a different vinyl company, they came up looked at the car, matched the colors and took measurements (The things every vinyl company is supposed to do, at least all the ones we have dealt with aside from Rockwell)  AND MATCHED IT EXACTLY ON THE FIRST PRINT!  

We informed rockwell of this, and told them that we would not be paying them for the second set of lettering because they did not provide us with what we ordered, and explained it to him that it would be like them buying a new car and ordering it in RED and getting a BLUE ONE instead and the dealer still expecting payment, it was not what was ordered, we apologized that the second lettering deal did not work out and placed no blame on either side and said goodbye.

THEN BEGAN THE HARASSING PHONE CALLS FROM ROCKWELL and their collection agency and then finally the notice from the court saying we were being sued by them for the $900.00 owed for the second set of vinyl lettering.

On the day we appeared in court, the Owner of Rockwell Signs brought his evidence and we brought ours to include license plate which were provided (Which aside from being the wrong color, were the wrong material also, we requested .080 Aluminum license plates with the vinyl ontop of them as aluminum weathers better over the years, they provided plastic license plates with the vinyl which we had to apply to the plates and assemble.  we also brought photos showing their lettering and the lettering of the original car we needed matched, as well as left over lettering from what both rockwell provided and the second company provided clearly showing the difference.  We explained our side of the case to the judge, and she DID rule in favor of rockwell.  However, the judge made no comment even remotely close to "FRAUD OR LIAR"  anyone who has ever been to small claims court or Court period knows that judges conduct themselves with more dignity and decorum than that, they do not name call or label anyone.

It is also important to note the following:

1. this case is being handled by our attorneys and is in the process of being appealed currently, as the facts are in dispute and the debt is not valid.

2. Rockwell signs stated in court under oath "They wrote me a check on a closed account".  This was not the case, as we PROVED IN COURT WITH CERTIFIED DOCUMENTS FROM THE BANK THE CHECK WAS DRAWN OFF OF, The account was not closed, the check was returned "unpayable".  Furthermore the check was returned to Rockwell in August/September of 2010, the account was not closed until Mid-December, which was also PROVED WITH CERTIFIED BANK RECORDS.  Anyone who has ever taken a check and had it come back knows that the check will bear the reason for non-payment, either: Account Closed, Insufficient Funds, or Unpayable (This occurs when a stop payment is made on a check). 

These are the facts of the transaction, I can not speak for how rockwell or anyone else does business, but we pay our bills in a timely manner and pay according to pre agreed contract prices and agreements.  The Bottom line is that Rockwell did not provide the lettering we ordered, and was given three separate chances to correct the problem which they either could not or would not, we still are not sure which one it was. Either way, the debt is not valid as they breeched their end of the contract, we paid them for the lettering for the first car in full, and the second one is not a valid debt due to the above stated problems.  Also it should be noted that they originally wanted full payment upfront before even supplying a proof for either vehicle, this is not a practice i have seen with any other vinyl company, a deposit is not unheard of, however full payment upfront???  luckily we did not do that, or we would be out the other 900 dollars.  Also note that the contract agreement was that upon payment for each set of lettering they were suppose to furnish us with all artwork files for each vehicle lettering package, i can understand not sending us the files for the first one because they were not paid, and it was wrong anyway, however to this day after having been paid in full for the ghost lettering they supplied, we still have not been given the artwork files for the ghost lettering.  Just some extra food for thought.

At least now all the facts are out there!!!
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