• Report: #803915

Complaint Review: AJ Madison Inc.

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  • Submitted: Thu, December 01, 2011
  • Updated: Thu, December 01, 2011

  • Reported By: Barry — Prescott Arizona United States of America
AJ Madison Inc.
1416 38th St., Brooklyn, NY. 11218 Internet United States of America

AJ Madison Inc. Ignores you till you give up Internet

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I ordered a set of kitchen appliances from AJ Madison. Everything went well, untill the appliances arrived damaged.

I phoned to notify them of the damage, and offered to email photos. I was given an address to forward the damage photos, and after doing so, I waited for a reply. None came after two days. I called again, and after a lenghtly time on hold, I was informed that the serial number of the damaged appliance was needed. I chose to photograph the label containing the serial number, and emailed that to them. I received no reply.

I phoned again, and after a lenghtly time on hold, I spoke to a representative who asked me how I wanted to be compensated. I chose one of the offered options, and was told I would recieve an email outlining what was discussed in the telephone call. I did in fact receive an email concerning the offered compensation, however it set forth the same options again, that was previously discussed on the phone. [continued below]....
..... So again I selected an option, and replied to the email. No further communication has been forthcoming to this day.

Obviously this was a test of perseverance, and I wasn't interested in participating.

I ultimately had the appliance repaired locally, and got on with business.

This report was posted on Ripoff Report on 12/01/2011 07:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/AJ-Madison-Inc/internet/AJ-Madison-Inc-Ignores-you-till-you-give-up-Internet-803915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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