- Report: #1007936
Complaint Review: ARCO
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| ARCO 5851 Rodeo Drive
Los Angeles, California United States of America |
|
ARCO Gas pump #1 jumped from $34.90 to $35.00! Los Angeles, California
*Consumer Comment: Most Likely
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On Saturday, February 2, 2013 at 12:02 p.m. I stopped at the ARCO gas station located on the corner of La Cienega and Jefferson (right next to Target) and I attempted to use the island terminal (where you can insert your debit card and return for a receipt). Well, the island kept refusing my debit card so I went up to the pay window and told the man behind the booth that I wanted $35.00 on pump #1. I proceeded to swipe my debit card, he gave me the receipt (which show that .35 cent debit fee) and I went on my way to pump the gas.
I placed the fuel dispenser in my tank and depressed the latch (that device that you can automatically place in a groove that allows the gas to pump freely). As the fuel dispenser slowed down around $25.60, the latch clicked off and I proceeded to depress the latch to continue pumping fuel to reach $35.00.
When the dollar amount got to $34.90, all of a sudden it jumped to $35.00! Since when does a gas pump jump .10 cents like that? I went back to the window and spoke with the man in the booth and he told me that there was no way that could have happened because they are regulated by the Department of Weights and Measures. I proceeded to tell him that I know what I saw because I was looking at the dollar movement the whole time.
I realize that it's only .10 cents but how many other people (perhaps thousands!) are getting ripped off like this everyday? Especially at ARCO gas stations.
I would encourage everyone with a bad experience at any ARCO gas station to file a complaint on line with the State of CA, Department of Justice, Office of the Attorney General and report the rip-offs. Make sure you keep your receipt for the gas you purchased (it should have the name, address, date, grade of gas and price per gallon on it). I'd also either cc your letter to the CA Department of Consumer Affairs and the CA Department of Food and Agriculture Division of Measurement Standards (www.cdfa.gov/dms). Also cc your letter to BP West Coast Products, Inc. 4 Centerpoint Drive, La Palma, CA 90623 (BP owns ARCO Gas Stations!)
I placed the fuel dispenser in my tank and depressed the latch (that device that you can automatically place in a groove that allows the gas to pump freely). As the fuel dispenser slowed down around $25.60, the latch clicked off and I proceeded to depress the latch to continue pumping fuel to reach $35.00.
When the dollar amount got to $34.90, all of a sudden it jumped to $35.00! Since when does a gas pump jump .10 cents like that? I went back to the window and spoke with the man in the booth and he told me that there was no way that could have happened because they are regulated by the Department of Weights and Measures. I proceeded to tell him that I know what I saw because I was looking at the dollar movement the whole time.
I realize that it's only .10 cents but how many other people (perhaps thousands!) are getting ripped off like this everyday? Especially at ARCO gas stations.
I would encourage everyone with a bad experience at any ARCO gas station to file a complaint on line with the State of CA, Department of Justice, Office of the Attorney General and report the rip-offs. Make sure you keep your receipt for the gas you purchased (it should have the name, address, date, grade of gas and price per gallon on it). I'd also either cc your letter to the CA Department of Consumer Affairs and the CA Department of Food and Agriculture Division of Measurement Standards (www.cdfa.gov/dms). Also cc your letter to BP West Coast Products, Inc. 4 Centerpoint Drive, La Palma, CA 90623 (BP owns ARCO Gas Stations!)
This report was posted on Ripoff Report on 02/02/2013 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/ARCO/Los-Angeles-California-90016/ARCO-Gas-pump-1-jumped-from-3490-to-3500-Los-Angeles-California-1007936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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It jumped because you put in that much more gas. At probably close to $4/gallon $0.10 is only 0.025 gallons. That is 25/1000th of a gallon. Even a slight squeeze on the trigger could get you that much of a jump.
Anyways if you really think it is a problem you can file a complaint with the LA County Agricultural Commissioner/Weights and Measures. They are the more direct agency to report issues with in LA County. They will investigate and if the pump is out of compliance the station will be required to shut it down until it is repaired, and if there are repeated violations they could be fined.
Anyways if you really think it is a problem you can file a complaint with the LA County Agricultural Commissioner/Weights and Measures. They are the more direct agency to report issues with in LA County. They will investigate and if the pump is out of compliance the station will be required to shut it down until it is repaired, and if there are repeated violations they could be fined.
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