• Report: #648324

Complaint Review: Aamco Tansmission

  • Submitted: Wed, October 06, 2010
  • Updated: Wed, October 06, 2010

  • Reported By: Marie — McDonough Georgia United States of America
Aamco Tansmission
5460 Jonesboro Road Lake Cit, GA 30260 morrow, Georgia United States of America

Aamco Tansmission Mr.Champ and Miss Beverly Gave quote of $1368.33 and after pulling transmission out he said $2952.77 morrow, Georgia

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I have a 2001 Honda Accord that I am financing from the dealer. I have only had it for about 4 years now and was experiencing some issues with the car not picking up speed as it normally does when I accelerate. So I took my car to aamco in Late May 2010 complaining of this issue. They had it for a day and said they did not find anything going on with my transmission, excepted; I may need to replace my rear main seal gasket. A few months later I started experiencing hard shifts in the mornings when I would go to work but after it warmed up My car drove normal.

So First I took my car to several shops so that they can connect a scanner to read off any transmission issue. The report read out Faulty Solenoid Valve Assembly, Poor electrical connection or open circuit condition, or failed transmission shift control system, with that report I drove it back to Champ at Aamco Transmission and agreed to leave it for further diagnosis. Champ called me and said his Technicians have driven the car and cannot find a problem. I told him it only does it when it is cold. Champ replied back "Oh why didn't you tell me, we have been driving it and driving it and of course it has to be cold".

I said I told you when the problem occurs when I left it with Aamco back in May and also on Friday October 1 when I dropped it off. I thought to myself I guess Aamco just do not listen to customers complaint anymore or not very good listeners. Secondly, I think that is something they should have figured out seeing that they are a transmission specialist. I agreed to leave my vehicle overnight; Champ said he will contact me in the morning once they finished the external diagnosis again. I did not receive a call so I called Aamco that afternoon and Champ said that there was definitely something going on with the transmission which I already knew. He said that an external diagnosis was performed, a test drive, etc.

I then went to the shop to discuss my car situation and estimate. I repeatedly ask for a quote on the transmission and he said he would need to pull the transmission out in order for him to let me know if I needed hard parts and/or a torque converter, mind you my car is completely drivable and only hard shift when the transmission is cold.  I told Champ that I have an extended warranty on my car and provided him with the information if only it would not exceed the $2000 cap. I spoke to Champ several time telling him that I only have Max $2000 coverage.

After discussing my estimate he finally gave me a quote of $1368.33. I asked him will that go up? He replied yes it could go up. Then before I sign the paper work to pull the Transmission I asked, Can it possibly be more than $2000? "No I don't believe it will go over $2000, but your Warranty company will cover it anyways" I quickly said "No No No I told you if it's over $2000 they will not cover it and I'm on crutches as you can see due to a major knee surgery". "I am on temporary leave and I do not have the money"

If Aamco cannot do it for $2000 or less than there is no point in me signing the paper because I do not have the money. I just graduated college, working a part time job taco bell.  Now I have to recover from knee surgery so I cannot afford it. I have somewhere else that quoted me $1500 for a re-manufactured transmission. I can just go there because I ABSOLUTELY DO NOT HAVE ANY MONEY AND CAN NOT PAY ANY ADDITIONAL COST. This is why I have been paying this extended warranty company the required payment every month for over 2 years and have paid a total of $1345 to date.

He assured me that it would not exceed $2000 on Saturday October 2, 2010, the day I signed paper work to pull the transmission out. I called Monday Oct. 4th because I have no transportation to physical therapy and was actually seeing if the transmission was pulled out yet. He said the Technician just started on my car. I waited all day for a call from Champ with any new information, he said he still did not know yet and was still communicating with the extended warranty. He said to me "we are trying to figure it out, be patient" I immediately called my father because I knew something fishy was going on.

Why can you not give me an exact estimate if the diagnosis is complete? Why I am not notified of any new information pertaining to my vehicle and my transmission before the extended warranty company? My father called Tuesday October 5th after the Transmission was pulled out and an internal diagnosis was complete. Champ was very short with my father. he did not know that my father is a mechanic. He lives out of state and had already known basically what was going on and how Aamco was going to try and charge me parts that were not damaged.

My father asked him to tell him what is going on with his daughters car. Champ replied, "She has internal transmission damage". This is known already. My father says yes of course I know that but what is going on with the Transmission he rambled on about radiator lines should be replace for preventative maintenance because it is a 2001, which he basically saying that because my car was made in 2001 and we are in 2010 that its time to change it even though it is not broken, one transmission mount is broken, then he finally said a linear solenoid, new banner kit, new hard parts, a torque converter, etc.

They went on with a 15 min discussion and my father told him that she only has $2000 max. I am sure that this extensive list of problems with the transmission is untrue. She does not need a torque converter and can you tell me how much will everything cost? Champ replied I am still unsure I am communicating with the extended warranty company now. My father said, you must have an idea You deal with transmission and I am sure Aamco Transmissions have repaired many Honda vehicles. Can you give me what you think it will cost? Champ could not provide myself or my father with an estimate based off the external and internal diagnosis I called the extended warranty company and said did my repair shop send over and estimate?

She said yes they did, she proceeded to give me the estimated total of $2952.77, soon after saying but I am sorry ma'am we will only cover $2000 of that. I am in Shock. First Champ did not tell me any of this information before sending it to my warranty company, secondly the cost that we agreed it would not exceed, it did by 952.77 before tax. It's as if he is trying to milk my extended warranty company for as much as he can get without me knowing about the estimate but I do not understand because I repeatedly told him that they will only cover $2000 and if it will cost more than that then don't even bother. 

I immediately called Champ and asked, do you have any new information for me? He said your repair was authorized by the extended warranty company. I said thats good so how much was the estimate? He replied, Your extended warranty company has a $2000 cap and your waaay over. I said what is way over he says about $800. Said I cannot pay that, he says try to call and ask why you have to pay any money if you have an extended warranty and I said but I know why because that is their policy. $2000 for transmission and thats that.  I then asked was the radiator line and transmission mount included in the estimate? 

He said NO, and then states I am going to try and work something out. I will call you. I did not receive a call within 3 to 4 hours so I set up transportation to the shop and ask Champ so what can you do. Champ then says there is nothing he can do. So now my vehicle is in there shop with the transmission pulled out. To repair the vehicle it will be $3000 plus. Champ is trying to charge me $900 to put the transmission back into my car. He said that would be the difference anyways when the extended warranty pays $2000. This is unfair, and something should be done about this scam.

This report was posted on Ripoff Report on 10/06/2010 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aamco-Tansmission/morrow-Georgia-30260/Aamco-Tansmission-MrChamp-and-Miss-Beverly-Gave-quote-of-136833-and-after-pulling-trans-648324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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