- Report: #648324
Report - Rebuttal - Arbitrate
Complaint Review: Aamco Tansmission
Aamco Tansmission5460 Jonesboro Road Lake Cit, GA 30260 morrow, Georgia United States of America
Aamco Tansmission Mr.Champ and Miss Beverly Gave quote of $1368.33 and after pulling transmission out he said $2952.77 morrow, Georgia
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I have a 2001 Honda Accord that I am financing from the dealer. I
have only had it for about 4 years now and was experiencing some issues with
the car not picking up speed as it normally does when I accelerate. So I
took my car to aamco in Late May 2010 complaining of this issue. They had it
for a day and said they did not find anything going on with my transmission, excepted;
I may need to replace my rear main seal gasket. A few months later I started
experiencing hard shifts in the mornings when I would go to work but after
it warmed up My car drove normal.
So First I took my car to several shops so
that they can connect a scanner to read off any transmission issue. The report
read out Faulty Solenoid Valve Assembly, Poor electrical connection or open
circuit condition, or failed transmission shift control system, with that
report I drove it back to Champ at Aamco Transmission and agreed to leave it
for further diagnosis. Champ called me and said his Technicians have driven the
car and cannot find a problem. I told him it only does it when it is cold.
Champ replied back "Oh why didn't you tell me, we have been driving it and
driving it and of course it has to be cold".
I said I told you when the
problem occurs when I left it with Aamco back in May and also on Friday October
1 when I dropped it off. I thought to myself I guess Aamco just do not listen
to customers complaint anymore or not very good listeners. Secondly, I think
that is something they should have figured out seeing that they are a
transmission specialist. I agreed to leave my vehicle overnight; Champ said he
will contact me in the morning once they finished the external diagnosis again.
I did not receive a call so I called Aamco that afternoon and Champ said that
there was definitely something going on with the transmission which I
already knew. He said that an external diagnosis was performed, a test drive,
I then went to the shop to discuss my car situation and estimate. I
repeatedly ask for a quote on the transmission and he said he would need to
pull the transmission out in order for him to let me know if I needed hard
parts and/or a torque converter, mind you my car is completely drivable and
only hard shift when the transmission is cold. I told Champ that I have
an extended warranty on my car and provided him with
the information if only it would not exceed the $2000 cap. I spoke to
Champ several time telling him that I only have Max $2000 coverage.
discussing my estimate he finally gave me a quote of $1368.33. I asked him will
that go up? He replied yes it could go up. Then before I sign the paper work to
pull the Transmission I asked, Can it possibly be more than $2000? "No I
don't believe it will go over $2000, but your Warranty company will cover it
anyways" I quickly said "No No No I told you if it's over $2000 they
will not cover it and I'm on crutches as you can see due to a major knee
surgery". "I am on temporary leave and I do not have the money"
If Aamco cannot do it for $2000 or less than there is no point in me signing
the paper because I do not have the money. I just graduated college, working a
part time job taco bell. Now I have to
recover from knee surgery so I cannot afford it. I have somewhere else that
quoted me $1500 for a re-manufactured transmission. I can just go there because
I ABSOLUTELY DO NOT HAVE ANY MONEY AND CAN NOT PAY ANY ADDITIONAL COST. This is
why I have been paying this extended warranty company the required payment
every month for over 2 years and have paid a total of $1345 to date.
me that it would not exceed $2000 on Saturday October 2, 2010, the day I signed
paper work to pull the transmission out. I called Monday Oct. 4th because
I have no transportation to physical therapy and was actually seeing if the
transmission was pulled out yet. He said the Technician just started on my car.
I waited all day for a call from Champ with any new information, he said he
still did not know yet and was still communicating with the extended warranty.
He said to me "we are trying to figure it out, be patient" I
immediately called my father because I knew something fishy was going on.
can you not give me an exact estimate if the diagnosis is complete? Why I am
not notified of any new information pertaining to my vehicle and my
transmission before the extended warranty company? My father called Tuesday
October 5th after the Transmission was pulled out and an internal
diagnosis was complete. Champ was very short with my father. he did not know
that my father is a mechanic. He lives out of state and had already known basically what
was going on and how Aamco was going to try and charge me parts that were
My father asked him to tell him what is going on with his daughters
car. Champ replied, "She has internal transmission damage". This
is known already. My father says yes of course I know that but what is going on
with the Transmission he rambled on about radiator lines should be replace for
preventative maintenance because it is a 2001, which he basically saying
that because my car was made in 2001 and we are in 2010 that its time to
change it even though it is not broken, one transmission mount is broken, then
he finally said a linear solenoid, new banner kit, new hard parts, a torque
They went on with a 15 min discussion and my father told him
that she only has $2000 max. I am sure that this extensive list of problems with
the transmission is untrue. She does not need a torque converter and can you
tell me how much will everything cost? Champ replied I am still unsure I am
communicating with the extended warranty company now. My father said, you must
have an idea You deal with transmission and I am sure Aamco Transmissions have
repaired many Honda vehicles. Can you give me what you think it will cost?
Champ could not provide myself or my father with an estimate based off the
external and internal diagnosis I called the extended warranty company and
said did my repair shop send over and estimate?
She said yes they did, she
proceeded to give me the estimated total of $2952.77, soon after saying but I
am sorry ma'am we will only cover $2000 of that. I am in Shock. First Champ
did not tell me any of this information before sending it to my warranty
company, secondly the cost that we agreed it would not exceed, it did by 952.77
before tax. It's as if he is trying to milk my extended warranty company for as
much as he can get without me knowing about the estimate but I do not understand
because I repeatedly told him that they will only cover $2000 and if it will
cost more than that then don't even bother.
I immediately called
Champ and asked, do you have any new information for me? He said your repair
was authorized by the extended warranty company. I said thats good so how much
was the estimate? He replied, Your extended warranty company has a $2000 cap
and your waaay over. I said what is way over he says about $800. Said I cannot
pay that, he says try to call and ask why you have to pay any money if you have
an extended warranty and I said but I know why because that is their policy.
$2000 for transmission and thats that. I
then asked was the radiator line and transmission mount included in the estimate?
He said NO, and then states I am going to try and work something out. I will call you. I did not receive a call within 3 to 4 hours so I set up transportation to the shop and ask Champ so what can you do. Champ then says there is nothing he can do. So now my vehicle is in there shop with the transmission pulled out. To repair the vehicle it will be $3000 plus. Champ is trying to charge me $900 to put the transmission back into my car. He said that would be the difference anyways when the extended warranty pays $2000. This is unfair, and something should be done about this scam.
This report was posted on Ripoff Report on 10/06/2010 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aamco-Tansmission/morrow-Georgia-30260/Aamco-Tansmission-MrChamp-and-Miss-Beverly-Gave-quote-of-136833-and-after-pulling-trans-648324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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