- Report: #1050652
Report - Rebuttal - Arbitrate
Complaint Review: African Imports USA.com
African Imports USA.comDallas, TX Dallas, Texas USA
African Imports USA.com Ripoff company - African Imports USA.com Dallas Texas
*Consumer Comment: Company shipping
*REBUTTAL Owner of company: Shipping Policy
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I will never order from this company again and I don’t recommend this company to anyone. They are RIPOFFS I placed and order on 5/8/2013 and was told it will take 7 to 10 days to ship out. FINE! This wasn’t a problem for me. However, I wanted a tracking number to follow my order. This is where the problems being! I called on 5/13/2013 to get my tracking number because I never received one nor my conf# via email as promised. I placed my original order with Ray, but when I called a women answer and told me he wasn’t there call back later.
So I did, after getting the answering machine several times I finally got her again and ask if she can have him or someone call me back with the number? She took all my info and I didn’t get any calls back. I finally had to call back again for the 3rd time and I ask if she could help me and was told that the computer was down. I asked if Ray was there and was told that he is out looking for someone to fix the computer. I thought OMG! Can’t you call someone for that now a day?
Anyway, I called again as instructed still asking to speak to Ray or anyone that can help me and was told that Ray was still out. I guess she finally got that I was getting a little heated at this point and she got me a tracking number. But the crazy part was it wasn’t MY tracking number because I asked her to give me the address that this tracking number was attached to and she gave me some bulls*it address and name. When I told this clueless women that isn’t my shipping info.
She asks me for the shipping address and I told her NO you should already have that info. I than heard her talking to Ray in the background. He finally got on the phone with and attitude telling me that she got confused me with someone else. RIIIGHT!!! He than proceed to tell me that my order didn’t go out yet. When I placed this order he told me that my order would go out right away not whenever they felt like taking a trip to the post office four day later. I asked him for a refund. Anyway longer story short, I went through my bank to handle this issue.
This report was posted on Ripoff Report on 05/13/2013 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/African-Imports-USAcom/Dallas-Texas/African-Imports-USAcom-Ripoff-company-African-Imports-USAcom-Dallas-Texas-1050652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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