- Report: #923343
Report - Rebuttal - Arbitrate
Complaint Review: Alamo Rental Car
Alamo Rental Car905 W Mokuea Pl, Kahului, Maui, HI Internet United States of America
Alamo Rental Car Alamo, Alamo Rental Car Kahului, Enterprise Holdings Alamo Reneges on Agreement, Decency, Internet
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The next day, we cabbed it back to the airport, dropped the key off at the Alamo counter as agreed, and flew home. On returning from our vacation, we contacted Alamos national customer service and explained the situation. They apologized for the situation, agreed that the car was broken, the situation handled badly, and that we were owed a refund for the unused day. The rep said, reasonably enough, that they couldnt refund the amount, as it was through an external travel agency, but that they would mail vouchers for the appropriate sum. Vouchers were received (although we never used them before the expired), case closedneither party was made whole, but as far as we were concerned, we were all even.
Flash forward a year. Were contacted by Enterprise Holdings, Alamos junkyard dog debt repo wing. We are being held for nearly $800 in charges related to towing (for a defective vehicle, need I remind) and a missing key (which was returned, as agreed upon, to the rental counter at Kahalui airportI cant be held responsible for Alamos sloppy internal
procedures for rental returns). My wife called the listed number and explained to the representative that this matter was settled some time back, but the rather discourteous lady instead harangues, belittles and insults her repeatedly, insisting that my wife is wrong. This was going from patently criminal to nauseatingly inappropriate. I called back and insist that the matters been settled and to cease contact, with the threat that we will continue taking this up the chain of command should this persist. We, thankfully, dont receive any more calls. Once again it seemed like Alamo had, internally, come to its senses.
It seems, however, that Alamo has no sense of reason or moral rightness.
Another year passes. Alamo seems to have passed the buck onto a collections agency. Lovely. Sadly, this is the level of professionalism that one can expect from the contemptible Alamo. I was willing to hold my tongue regarding Alamos poor fleet of cars and increasingly poor service, but really, given this sort of continuing abuse, the truth will out. Perhaps its time that I put my SEO skills to work.
This report was posted on Ripoff Report on 08/06/2012 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alamo-Rental-Car/internet/Alamo-Rental-Car-Alamo-Alamo-Rental-Car-Kahului-Enterprise-Holdings-Alamo-Reneges-on-Agr-923343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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