All American Dish Network I was promised certain programs and other services , whic i never recived them. tucson, Arizona

I have found this service is not what I was sold. I was told the weather does not effect the new Dish. It looks like I was lied to because, I have had many problems with total lose of signal. I have had this problem if it windy or stormy and have also had total loss of signal when weather is not an issue. When I  have called in I am told to unplug the receiver. If that did not work I am told they will sent a tech out and the fee will be $95.00. So let me see if I have this right. I sign a 2 year agreement with Dish and if their equipment does not perform as the sale person stated. I have to pay $95.00 for a tech to come out and tell me there is nothing he can do ? And if I cancel before 2 years because of bad service I will be charged $17.50 per month for the remaining months. How can a big box company treat customers like this ? Is there something I am missing here ? Below is who I spoke with today at Dish Network.

I also signed up with All American Dish Network.  I was promised $100 gift card for signing up with them.  The first was an offer for $50 but was told because good credit he was able to offer $100.  This conversation took place in July and it is December and I was still waiting.  I called and spoke with a supervisor who said she was going to review the call with the representative and get back to me in one week.  After 3 weeks I called her back and was told it was a processing fee which was going to be refunded to me.  That was a lie.  She also told me the representative never told me I was going to receive $100.  She called me a liar but I know what was told to me.  I also had a witness who heard the whole conversation I had with them in July.  I am going to file a complaint with the better business bureau.  I also posted my opinion of their company on Facebook and I will continue to tell everyone I know to stay away from them.  They are a rip off and lie to get consumers to buy their product.  I am also going to write a review on every single site I can find that has reviews submitted on them.  I suggest you do the same.  Also I am going to contact my local news station.  You cannot believe anything they say.  I am going to continue to find resolve to this because I know exactly what was told to me and I am going to persue it.

Hello,this is Dan Busa with DISH Network, I would like to apologize for sorry for the experience you had. If you feel that you never signed a committment then we need to look into that. Otherwisea technical issue is not typically grounds for cancelling a contract.I would be happy to help you in either case, feel free to e-mail me at: daniel.busa@dishnetwork.com

Daniel Busa
DISH Network Customer Service