- Report: #933209
Report - Rebuttal - Arbitrate
Complaint Review: Amazon
Amazon Amazon is running a scam called Subscribe & Save Internet
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This is how Amazon advertizes it: When you order through our Subscribe & Save program, you'll: automatically receive a new shipment of the item in the monthly intervals you select get a discount on our everyday price get free shipping on every Subscribe & Save shipment pay for each order only when the item is shipped have the option to cancel at any time.
This is meant to apply to consumables that you may need on a periodic basis. In reality, Amazon will charge you 10 times the price on the next shipment in the hopes that you will use the product before you realize how much you were charged. The fine print in the Terms and Conditions includes the following: The total cost charged to your credit card for each Subscribe & Save order will be the cost of the item on the day the order is processed. Sounds innocuous right? In reality, Amazon interprets this to mean that they have the right to charge you whatever they want after the first shipment even if it is 10 times more than the price. The scam is that, since the product is consumable, Amazon hopes that you will consume it before you realize how much they charged you, since the charge goes on your credit card and you will not see your statement until the end of your cycle.
Heres how it works: They charge you 10 times more for the item, you consume it, you find out how much they charged, you call, they say that you can return it if you like, but its too late because you already consumed it and they get to keep 10 times the price.
I ordered a box of chewing gum for $10 with Subscribe & Save with the expectation of receiving a box every month. Next month, they sent me another box and charged me $100 instead of $10. I was lucky enough to notice the charge before I opened the box. I called and they said that there is no mistake, that they have the right to change the price of any item however they choose without notifying me because of the sentence in the Terms and Conditions saying that I will be charged the cost of the item on the day the order is processed. Needless to say, I returned the item, got a refund, and swore off Subscribe & Save. I wonder how many people began consuming the product before they found out how much they were charged and then had to accept the charge because they could not return the item. This sort of practice can be expected from a fly by night operation not from Amazon. It is really unfortunate that Amazon would resort to this type of egregious scam.
This report was posted on Ripoff Report on 08/27/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon/internet/Amazon-Amazon-is-running-a-scam-called-Subscribe-Save-Internet-933209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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