- Report: #954901
Report - Rebuttal - Arbitrate
Complaint Review: Amazon.com
Amazon.comInternet United States of America
Amazon.com Got kicked out of selling , Internet
A new customer to Amazon made her first purchase with me, and I refunded her entire order because I noticed the movie she ordered was a promo disc. I sent her a detailed message as to why I refunded her order. She asked me several questions about how her money would be refunded to her credit card, and I explained every step of this in plain English to her. When she was assured that her credit card had not lost her $8, she then promptly left me negative feedback (including poor customer service, no communication, and poor shipping time). Amazon upholds her right to leave unfair feedback, and I could do nothing about this. The final straw: because the item turned out to be a promo disc, I was banned from selling because promotional items are not for sale. End of Story, and end of my relationship selling on Amazon.
SERIOUSLY??? I refunded this customer's entire purchase because I didn't realize the item was a promo when I stocked it, and once I caught the mistake, I had no intention of selling it, otherwise I would have sent her the %$&$ disc and she never would known the difference. But now I am banned because I tried to stop the sell of a promo disc and gave this customer all of her money back? As of right now, I am still within the window of delivery for that transaction, but yet she leaves me poor feedback for shipping time? I answered every question she had through Amazon messaging, but she leaves me poor feedback for communication? I gave her a complete and instant refund, but she leaves me poor feedback for customer service?
Amazon obviously does not care about small business sellers. I do this for a living, I feed family of three, and now this. I am devastated, and this is to put it nicely.
This report was posted on Ripoff Report on 10/14/2012 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazoncom/internet/Amazoncom-Got-kicked-out-of-selling-Internet-954901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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