- Report: #833194
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Complaint Review: American Express Travel Insurance
American Express Travel InsuranceInternet United States of America
American Express Travel Insurance AMEX Assurance Company This is a fraud, don't buy it! Internet
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After returning home, I filed a claim with my AMEX insurance. I followed their instructions and send them my hotel receipt and the description of what has happened. No response from them for about a month and a half. I actually forgot about it, but came across the insurance paperwork while cleaning up my desk. Tried calling them. I am a bit obsessive-compulsive about things like that, so when I could not reach anybody alive on the phone, I just kept calling. The things that answering machine told me were, in fact, quite inventive. Nothing usual like "all agents are busy, call later". I recall something "Our system is undergoing regular maintenance, ..." or even "we are having a department-wide meeting, please call later". These guys take dealing with unpleasant calls seriously. Of course, nobody calls you back after you leave a message. After 5 or 6 tries, I eventually ended up speaking with a real person. He told me that my loss was not supposed to be covered because this was a "delay", not a "cancellation" of my trip. I am sure that if there was a full-blown hurricane in Florida, and I was stranded in Key West, they would not help me either, because that would be a delay as well. Luckily, that was not the case for me. Just stay away from these scammers. I am surprised they are still in business selling insurance and not in business of paying up their legal expenses. (Maybe they are?)
This report was posted on Ripoff Report on 02/03/2012 01:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Express-Travel-Insurance/internet/American-Express-Travel-Insurance-AMEX-Assurance-Company-This-is-a-fraud-dont-buy-it-In-833194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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