• Report: #1019870

Complaint Review: American Suzuki Motor Corporation

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  • Submitted: Mon, February 25, 2013
  • Updated: Mon, February 25, 2013

  • Reported By: Aaron — Sophia West Virginia United States of America
American Suzuki Motor Corporation
P.O. Box 1100 Brea, California United States of America

American Suzuki Motor Corporation Would Not Replace Faulty Rims even though under a 6 year Bumper to Bumper Warranty Brea, California

*Author of original report: Way Before The Storms

*General Comment: West Virginia, Ice, Salt on Roads,

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I purchased a 2011 Suzuki Kizashi in October of 2012. It was used with only 35,000 miles yet this vehicle had no damage and came with a 6 year Bumper to Bumper warranty.

About 3 days after my purchase I noticed that the finish on the Wheels started to Flake and Peel off. I reported this to the Dealership in which I bought the vehicle and was told by them that they could not do anything about it that I needed to take it to another dealership down the road from them that took care of all their Service and repair Issues.

I took my vehicle to this Dealership in hopes of a resolution. They took pictures of the Wheels and sent them off to Suzuki supposedly and was told I would hear from them in about 2 to 3 days. A week and a half later I ended up calling them back only to be told they could not do anything unless I wanted to pay for half of the repairs. [continued below]....
.....

I do not think I should have to pay HALF of anything seeing as how it is a factory defect in the Wheels which is obvious when you see the Wheels in person or in photographs that I have.  This nice looking car now looks like Crap thanks to the chrome finish coming off and the wheels are now turning a primer black.




This report was posted on Ripoff Report on 02/25/2013 09:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/American-Suzuki-Motor-Corporation/Brea-California-92822/American-Suzuki-Motor-Corporation-Would-Not-Replace-Faulty-Rims-even-though-under-a-6-yea-1019870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Way Before The Storms

AUTHOR: Aaron Asbury - (United States of America)

Yeah, I heard the same story of the Bankruptcy..  But as for the Ice and Snow & Salt..  This Happened WAY before those things started flying..  3 days after buying it..  Car was supposedly brought from somewhere out West..
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#2 General Comment

West Virginia, Ice, Salt on Roads,

AUTHOR: IamGood - (USA)

RUST my boy, RUST.  How can this be a manufacturer defect.  You were lucky they said they would pay 1/2.  Besides,  Sazuki USA shut down all american production of Cars, and filed for bankruptcy protection against all creditors.  (You Included)

See the following article. http://articles.washingtonpost.com/2012-11-08/news/35505524_1_kizashi-suzuki-vehicles-volkswagen

They filed Bankruptcy in Nov  2012. So 1 month after you reported the problem, they filed for bankruptcy.  You should have accepted their offer, now you aint gonna get kakka.

Sazuki will no longer sell Cars in America at all.

So this means that your Sazuki Warrenty is worthless, so any problems with the car will be yours, unless you want to stand in line at the Bankruptcy court, and file a unsecured claim against them, and be told sorry, no assets......



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