• Report: #539499

Complaint Review: American Transmission

  • Submitted: Mon, December 14, 2009
  • Updated: Wed, January 30, 2013

  • Reported By: Alealeale — Edgewater Maryland U.S.A.
American Transmission
74 mayo road edgewater, Maryland United States of America

American Transmission edgwater maryland mayo road avoid this shop edgewater, Maryland

*Author of original report: updated. 1.30.2013

*Author of original report: avoid this place go elsewhere.

*Author of original report: the truth. facts. updated august 2012

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the company rebuilt my transmission 3 months ago. cost to me was $2,750 which I paid.  ive had issues with it not going in gear after the work was done. I brought it back. they had the vehicle for 4 days for a job that they said takes one hour. they literally did not work on the truck until the 4th day when I went over in person and made it clear I want the truck done, and I waited while they completed it. a week or so later, same problem again. not going in gear sometimes. making loud bangs. I called, they said call in a week or so. I did. I called tues. when I call they say call back friday or call back monday. this has been going on over a month. They never call when they say they will. I wrote a letter saying I feel they are giving me the run around and im not important now that they have my money. they have not even responded to that letter. Im tired of calling them. Im tired of them not calling me. I feel Im bothering them when I call. 3 months after the initial repair and the work and transmission is still incomplete.

Im tired of this bs. getting the run around. they got my money and now could care less about me or the transmission.

avoid this company. you will be GLAD you did.

This report was posted on Ripoff Report on 12/14/2009 11:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/American-Transmission/edgewater-Maryland-21037/American-Transmission-edgwater-maryland-mayo-road-avoid-this-shop-edgewater-Maryland-539499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

updated. 1.30.2013

AUTHOR: Alealeale - (USA)

Im unable to remove my posts here so Im updating them.


update. 1.30.2013.

attorney general office said after hearing the case that there is insufficient evidence that American did anything wrong.

I was unable to prove they did not fix my transmission correctly.. Case closed.



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#2 Author of original report

avoid this place go elsewhere.

AUTHOR: Alealeale - (USA)

update. more info...

Almost three years ago, I spent $2,750 on a rebuilt transmission at American Transmission 74 Mayo Rd, Edgewater MD. Two weeks after my 2001 ford ranger was "fixed", it would not go into gear at times, usually on wet or damp days, and it slipped gears every so often as well.

American never did fix my transmission completely. On at least three or four occasions (or more)  I took my truck back and they "tweaked" it. But it was never repaired right. Lots of bull crap and excuses... The entire ordeal with this company was a nightmare... Use this place at your own risk! After a few years and many return visits, I stopped going here. It became obvious they were NOT going to fix this transmission. I gave up (probably what they were hoping I would do). They would make promises but never put anything in writing even when I asked.

Now in August of 2012,  my transmission was slipping and failing fast. The dealer just replaced the entire unit at a cost to me of $3,800. Dealer says its mechanical (code came up as incorrect 3rd gear ratio among other things, internal mechanical issues). American swears it's electrical (in other words, out of their hands, not their problem)... I read between the lines the FIRST time they said this. American also said it could be this part or that part. They blamed a new part every time they looked at it (they had NO idea why it's not working).

Avoid American Transmission. The people are friendly to your face, but they ripped me off. They will rip you off too. I would not trust them to do anything on my vehicles ever again.

I think the owner Dave should do the right thing and refund my money. Step up and do the RIGHT thing. I sent him an email he won't even reply. Same thing they did after getting my money, they ignored me.

Some of the many excuses I got included:

Tony is on vacation, snow put us behind, economy is bad, we are short handed, very busy, etc. They rarely returned phone calls like they promised. I would call Monday, and I get call Wednesday. I call Wednesday and it's call us back Friday. On 12/18/09, they say it's done, I go to pick it up and the truck won't go into reverse! (Guess they never checked that gear?). On 12/28/09, Dave said "this thing is killing me", Implying that he's losing money since he's redone the job so many times at no extra cost to me.

Every time they tweaked it and it would not work, they would name another transmission part that "could" be the problem. Bottom line: they had NO IDEA why it was not working. Not a clue.  They never did figure it out, and IM OUT of $2800 bucks for a job that was NEVER DONE RIGHT and complete.

I want everyone to know how this business screwed me out of $2,750 bucks.!

This company is dishonest. Don't say I did not warn you.

Use them at YOUR own risk.  I assumed after 40+ years in business they could fix my transmission. I was wrong.

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#3 Author of original report

the truth. facts. updated august 2012

AUTHOR: Alealeale - (USA)

Almost three years ago, I spent $2,750 on a rebuilt transmission at American Transmission 74 Mayo Rd, Edgewater MD. Two weeks after my 2001 ford ranger was "fixed", it would not go into gear at times, usually on
wet or damp days, and it slipped gears every so often as well.

American never did fix my transmission completely. On at least three or four occasions (or more)  I took my
truck back and they "tweaked" it. But it was never repaired right. Lots of bull crap and excuses... The entire ordeal with this company was a nightmare... Use this place at your own risk! After a few years and many return
visits, I stopped going here. It became obvious they were NOT going to fix this transmission. I gave up (probably what they were hoping I would do). They would make promises but never put anything in writing even when I asked.

Now in August of 2012,  my transmission was slipping and failing fast. The dealer just replaced the entire
unit at a cost to me of $3,800. Dealer says its mechanical (code came up as incorrect 3rd gear ratio among other things, internal mechanical issues). American swears its electrical (in other words, out of their hands, not their problem) I read between the lines the FIRST time they said this. American also said it could be this part or that part. They blamed a new part every time they looked at it (they had NO idea why its not working).
 
Avoid American Transmission. The people are friendly to your face, but they ripped me off. They will rip you off too. I would not trust them to do anything on my vehicles ever again.

I think the owner Dave should do the right thing and refund my money. Step up and do the RIGHT thing. I sent him an email he wont even reply. Same thing they did after getting my money, they ignored me.

Some of the many excuses I got included:

Tony is on vacation, snow put us behind, economy is bad, we are short handed, very busy, etc. They rarely returned phone calls like they promised. I would call Monday, and I get call Wednesday. I call Wednesday and its call us back Friday. On 12/18/09, they say its done, I go to pick it up and the truck wont go into reverse! (Guess they never checked that gear?). On 12/28/09, Dave said this thing is killing me, Implying that hes losing money since hes redone the job so many times at no extra cost to me.

Every time they tweaked it and it would not work, they would name another transmission part that could be the problem. Bottom line: they had NO IDEA why it was not working. Not a clue.  They never did figure it out, and IM OUT of $2800 bucks for a job that was NEVER DONE RIGHT and complete.

I want everyone to know how this business screwed me out of $2,750 bucks.!

This company is dishonest. Dont say I did not warn you.

Use them at YOUR own risk. I assumed after 40+ years in business they could fix my transmission. I was wrong.

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