• Report: #984632

Complaint Review: Apple Computer, Inc.

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  • Submitted: Wed, December 19, 2012
  • Updated: Fri, December 21, 2012

  • Reported By: Purple Park — Springfield Missouri United States of America
Apple Computer, Inc.
1 Infinite Loop Cupertino, California United States of America

Apple Computer, Inc. Apple, Inc. or Apple corporation or Apple company or Apple Apple Damages Environment and Fails to Meet Warranty Obligations Cupertino, California

*Author of original report: more than five minutes...

*Consumer Comment: Impact?

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Apple Damages Environment and Fails to Meet Warranty Obligations


My family and I bought a new computer a little more than a year ago.  And there were problems with the machine from the very first day.  We were sold the machine with a Magic Mouse, and we were told it would work with the system.


First, the Magic Mouse would turn on and off seemingly at random.  We noticed, however, that it was more likely to happen when someone walked or drove by with a cell phone - also when other machines were started in the house.


Second, even when it wasn't working correctly, the Magic Mouse was a horrible hazard to the environment.  It required new batteries every eight to ten days.  Several other customers at Apple's support site (I've never actually seen an Apple tech answer any questions there) told me I was stupid and should just get a battery charger; like Apple, they appeared not to understand that energy for charged batteries still requires power, and - in many locations in the US, including mine - that power comes from the burning of coal.


I tried to call Apple twice.  On neither occasion would their representative give me his/her full name, and on both occasions their representative hung up on me as soon as I mentioned the environmental impact of the Magic Mouse.


I tried to tell Apple about the problem at their support site.  As soon as I posted that the Magic Mouse had connectivity and ethical problems, my account was deleted.  I can't make a new account; as soon as I try, I'm told a message will be sent to my email.  And, no matter how many times I try, a message is never sent.


Finally, we sent Apple a registered letter to endeavor to make them meet their basic commitments as a goods and services provider.  We were, again, ignored.  Apparently, the management at Apple see themselves as the kings here and me and my family as the annoying peasants.  Since I don't have the power to make them keep their promises, I at least wanted to warn others: Apple may have gotten moderate-to-decent marks in customer approval in the past, but those reports were either dishonest, misinformed, or - at best - indicative of a company that once cared for its customers but has stopped caring now.


Thank you to all who have read my words.  I cannot give my full name or email address on this forum, but I offer the hosts of Ripoff Report permission to share my email with anyone who would like to make an inquiry.


Sincerely,
Scott, Apple Victim

This report was posted on Ripoff Report on 12/19/2012 06:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apple-Computer-Inc/Cupertino-California-95014/Apple-Computer-Inc-Apple-Inc-or-Apple-corporation-or-Apple-company-or-Apple-Apple-Dama-984632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

more than five minutes...

AUTHOR: Purple Park - ()

I believe your complaint was made with the assumption that the environment is ours to use as we will and that a little extra exploitation is ok.  You say that the amount of energy in question would only run a light bulb for five minutes.  But you don't seem to realize that this is more than one recharge for one person we're talking about.  We're talking about the amount of coal required for five minutes of light bulb energy - times the number of people who use this product, times the number of times each product is used.  Even if only a few thousand Magic Mouses were sold, that creates a significant impact - especially as you have to recharge the batteries twice a month or more (for those who can get these products to work at all).  I'm not just complaining about my problems here; I'm complaining that Apple is fostering a general anti-environmental attitude.

Nevertheless, I thank you for your comment.  I think it highlights the pressing nature of environmental concerns that are so often overlooked.
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#2 Consumer Comment

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AUTHOR: Flynrider - (USA)

" they appeared not to understand that energy for charged batteries still requires power, and - in many locations in the US, including mine - that power comes from the burning of coal. "

You appear not to understand that the amount of energy required to charge those batteries wouldn't keep a light bulb lit for 5 minutes.    Your environmental claim is absurd and that is why they don't feel obliged to address it.
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