Ask Now Psychics Psychic Chats NOT Confidential! , Internet

So, i guess one thing i need to clear up before we go on with this. Who are you? You send me an email from Trina Mckinzie. In this email you claim the account was created by your daughter. You post here with a very different name. That alone leaves me confused and suspicious. We here at Asknow take fraud VERY seriously. The Psychic industry is very often plagued with the idea that it is filled with phony readers and quick money scams. Screening readers and keeping a close eye on our customers is something we do to keep that professional experience going.

It is very common for people to get buyers remorse and blame things on their children, i see 2 or 3 people a week. So, the very moment someone indicates an account is opened in their name, and that it is not them, we start investigating. So, before we continue this public discussion of this, who are you? Trina McKinzie or Erin Anderson?

If you are indeed Trina and it was not you who used our service, then yes fraud has been committed. Whether you file charges or not, we have reason to be concerned. If you are Erin and used Trina's email to communicate with me, then i guess she is in the computer industry as the email is signed with the detail "Sr. Program Analyst."

We can discuss this via email if you like, OR i can keep updating this daily.

PS: I just want to re-iterate. The content of chat is not available to average employees. Only someone in our fraud investigation department has access to them. The same goes for our phone calls.

Hello,

Patrick's claim that he stated the "customer" would have to share the information with her bank if he found a chargeback is completely untrue.

His exact words were: "I am aware of what is said in the chats. I will keep it between you and me unless we see charge backs from the bank. The account is now inactive. Patrick"

Files of fraud were never charged because a customer is not going to file fraud charges on her daughter. Furthermore, they were the daughter's communications, and the assumption that the customer works in the computer industry is unfounded. Since it is obvious the customer is me, after speaking with my daughter and letting her know that the chats were not confidential, she became hysterical leading into a very exhausting weekend ultimately to find out some very personal things that have now forever changed our life.

Patrick, you were notified that fraud charges were not going to be filed, and the account was requested for closure. Yet you felt compelled to read the chats anyway and following up with a weak threat. Therefore your claim of confidentiality is untrue, and your company should look into the requirements of at what point in a fraud claim is it ok to break supposed confidentiality.

Now this is funny.

If I'm reading this correctly, here's a fraudulent psychic scam outfit that has a fraud detection person.  The first thing you need to do is completely shut down the site and return all the money you have stolen from naive suckers over time. That would be a good use for a fraud detection position.

They know and I know that ALL psychics are complete 100% frauds, there are no exceptions, they are ALL frauds and belong in jail. 

They should be ashamed but they are too unethical to feel anything like shame.

Please do not be suckered in by these low lifes.

Hello readers,

I am Patrick Lauer, from TECHNICAL SUPPORT and FRAUD INVESTIGATIONS. I am not an average customer support person. I am supposed to read them when someone claims fraud to ANY degree. What the person filing this ripoffreport complaint has left out is why I was reading those chats. She emailed our customer support claiming the account was completely fraudulent and it was her daughter. It is standard procedure to investigate any fraud claim here, to the point of reviewing calls or chats. When reading those chats, it because very quickly clear that these were not from her child. When realizing this, i told her that IF she were to attempt a charge back, I would have to share the chat information with her bank. This is standard procedure in any business when someone claims fraud. As someone in the computer industry, I thought the customer would have undestood that.

Patrick Lauer
patrick.lauer@fullspectrum.net