- Report: #1056619
Report - Rebuttal - Arbitrate
Complaint Review: AudioSavings.com/Audiosavings.net
AudioSavings.com Order Disaster Order disaster after paying out and waiting for shipment Internet (New York) Internet (NY)
*Author of original report: Update: Still no response from customer service or resolution
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I had ordered a head unit and speakers for my vehicle back on April 26th, 2013 from AudioSavings.com; a company I had used for the past three years for all my automotive needs for electronics. Once I had received my order, I opened the packaging and removed the speakers (which were in working order) and removed the box containing my head unit; which needless to say had been repackaged so many times it was held together by tape. The head unit I was suppoed to receive was supposed to be tested and in working condition as advertised by the company. Please view the unit decription below:
PIONEER DEH-3100UB IN-DASH CAR CD/MP3/RADIO RECEIVER WITH 50x4 WATT AMP, BUILT IN EQ, HOT DISPLAY, DETACHABLE FACE + FRONT AUX INPUT + USB INPUT WITH IPOD/IPHONE INTERFACE BUILT IN **ALSO FREE $20.00 MP3/AUX CONNECTOR**
The unit I received was in the packaging with a used wiring harness, with NO Aux cable included and the unit itself was defective due to the USB port not working and the Aux port that was not working. [continued below]....
The response that I was given from "Anthony" was that he was sorry that the product was defective and that if I would go through the portion of removing the defective part and resending the product back to them, they would ship me a new product within 3-5 business days. I advised Anthony that was unacceptable, based on the company saying they tested the product and that they missed vital items in the packaging when it was sent and offered that they send me a new product and I would assume responsibility of being charged FULL MSRP of the product if they did not receive my return. Needless to say, the conversation went via email for roughly three days before I finally said I refuse to deal with this and will not deal with no longer having a product I just paid for.
On June 05, 2013 I decided to contact technical support due to my same defective unit that I have had installed in my vehicle since April. I had done more troubleshooting on the same product and figured out it was the faceplate of the head unit that had the issue. So, I had the pleasure of once again speaking with Anthony, where we went through the same discussion. "Send back the defective unit and we will send you out a replacement; I can understand from a consumer point of view the frustration, but our policy for the past 10 years is that you have to return the defective unit."
I requested at this point to speak with a supervisor, in which I was given a customer service Manager. To my dismay, it was the same conversation I had just had with Anthony. I explained that I had put in extreme amounts of time into AudioSavings.com, spend large sums of money even within the last month... but my experience was going to end and be ruined due to a $80 faceplate for a head unit???
I had a 45 min discussion with the Manager. I explained once again, I would have no issue returning the product once I received a new product. But after dealing with this issue since April, the defective unit being sent to me untested and used, and the product packaging missing the Aux cable; I refused to be held responsible for the companys' negligence and be forced to be without a product for even 24 hours. The manager explained the same way Anthony had explained... as a consumer, he understands completely that I would want to get the product, test it and make sure it is working, but there is no way that he is changing the policy. He also suggested that I could purchase a new product "at a discount" and have that shipped to return the old product; in which I told him he is out of his mind.
After this 45 min discussion, I advised it was a shame they would risk losing a long time customer over an $80 product. I still am waiting for this issue to be rectified.
This report was posted on Ripoff Report on 06/05/2013 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/AudioSavingscomAudiosavingsnet/internet/AudioSavingscom-Order-Disaster-Order-disaster-after-paying-out-and-waiting-for-shipment-1056619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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