- Report: #767287
Report - Rebuttal - Arbitrate
Complaint Review: Auto Computer Exchange
Auto Computer Exchange5414 Stirling Road Davie, Florida United States of America
Auto Computer Exchange autocomputerexchange.com Defective merchandise, refusal to refund money after failing to provide me with a working product. Davie, Florida
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(I might add that I have a degree in electronics engineering and have been repairing both gasoline and diesel engines for many years. I know what I am talking about when I say the PCM is defective)
The replacement unit NEVER worked properly. This led me to believe that it was simply a problem with my wiring or some other electrical component. After replacing/testing numerous parts, checking the integrity of my wiring, and finally taking it into a shop that specializes in automotive electrical, it has been determined that the PCM is still the problem.
So I called up their number and explained how they have now sent me two defective units. I asked if they could just send me back my original, I would send their broken PCM, and just give me my money back. They, of course, would only offer store credit and stated that they didn't even have my original anymore. I then asked if, since they had my broken unit and I had been sold a broken unit, we could just call it even and return my money. Still no dice.
These people are thieves. They are simply selling salvaged PCM/ECM's to people and claiming that they are "rebuilding" them. It is no wonder that they have a "F" rating with the Better Business Bureau.
I now have to spend an additional $300+ in order to get a PCM from a reputable auto parts dealer.
This report was posted on Ripoff Report on 08/19/2011 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Computer-Exchange/Davie-Florida-33314/Auto-Computer-Exchange-autocomputerexchangecom-Defective-merchandise-refusal-to-refund-m-767287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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