• Report: #906914

Complaint Review: Az Pro Signs

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  • Submitted: Wed, July 04, 2012
  • Updated: Mon, December 03, 2012

  • Reported By: Dennis — Sun City Arizona United States of America
Az Pro Signs
824 N 99 Ave #101 Avondale, Arizona United States of America

Az Pro Signs Refusal of follow on service Avondale, Arizona

*REBUTTAL Owner of company: Scratches=Not Covered Under Warranty

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I own a BMW M5. It is a Sudan but handles awesome and has over 400 HP.. AZ Pro Signs did a 3M carbon fiber wrap for my bumper. It looks great and feels and looks like real carbon fiber at a fraction of the cost. The M5 has a real carbon fiber hood and you can't tell the 3M wrap from the real thing. Jason and his crew did an awesome job. I like it so much I am considering doing the trunk and top as well. I highly recommend this company they are easy to work with and do great work.

Dennis M.

I am sorry to report that based upon follow up experince with Az Pro Signs I must change my recomedation from Az Pro Signs to Arizona Color at 623 580 7386. The reason for this change is lack of follow on service even when I offered to pay for the repair. Jason the owner told me to take my busness elsehwere. This guy is arrogant and I recomend that you should not do busness with his company.

I paid Az Pro Signs $405.48 to carbon fiber wrap my BMW M5 rear bumper on December 21, 2011.

I brought my BMW back to Jason on July 3, 2012 with a defect on the wrap on the rear bumber. Jason gave me a 3 year warrantee on vertical surfaces and a one year warrantee on horizontal serfaces. Jason looked at the defect in the wrap and said it was my fault. When I offered to pay his company for the repair, Jason refused to accept any payment from me and said he (Az Pro Signs) would not repair the wrap. He said he did not want my business in the the future. He was arragant and told to me to go to his compeditor if I wanted any follow on wrap work done.

I am disapointed to report this but I must recommed that if you want any follow up service on your wrap do not to take your car, truck, or van to Az Pro Signs. They don.t stand by thier work and won't work on a repair even when the customer offers to pay.

I have had work done by (((competitor's name redacted))). They do an outstanding job, they support thier work and are compeditive in price to AZ Pro Signs without the arrogance of Jason who apparently does not need any more paying customers.

I strongly recomend that you take your wrap work to (((redacted))) and not to Az Pro Signs.

  sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 07/04/2012 08:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Az-Pro-Signs/Avondale-Arizona-85323/Az-Pro-Signs-Refusal-of-follow-on-service-Avondale-Arizona-906914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Scratches=Not Covered Under Warranty

AUTHOR: Jason_azpro - (United States of America)

The problem Mr. Millett is referring to is a scratch and is something that is not covered as part of the warranty.  His warranty is intact and in full force, but the issue he wanted repaired was not a problem with the quality of install or material.  It was a scratch.

This matter has also been brought to court in which Mr. Millett missed the court date and was a no-show.  Please swing by our shop to see the manner in which we operate.  You'll immediately see that we are a stand-up shop and extremely honest and easy to work with.
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