- Report: #944411
Complaint Review: BG Concepts
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| BG Concepts Suite 150, 725 North 10th Street
San Jose, California United States of America |
|
BG Concepts Rip Off, San Jose, California
*UPDATE Employee: Response to Bill
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This report was posted on Ripoff Report on 09/20/2012 08:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/BG-Concepts/San-Jose-California-95112/BG-Concepts-Rip-Off-San-Jose-California-944411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Response to Bill
AUTHOR: Frank Martinez - (United States of America)
SUBMITTED: Monday, February 04, 2013
I'm not sure who was working with you or who the manager was that you spoke with but our policy is repair or replace any shirts that do not match our spec sheet (aka proof). I'm unaware of anyone illegally charging a card and I'm not sure how that would happen. If the final amount charged is incorrect, you need to contact us so we can correct it.
We have a fantastic track record of satisfied companies, clubs, schools, etc; but I hate to admit that mistakes have and do happen. In the 9 or so years we have been in business, we have been able to minimize issues and our focus is consistently on improving our process.
Your feedback is important and welcome; next time please contact us directly. We randomly came across this site via some targeted marketing campaign and otherwise would not have found it. Our intention is never to "rip anyone off," any legitimate business knows that is no way to succeed. I think we simply have some mis-communication and I am eager to remedy it. Thanks in advance talk soon.
