• Report: #959663

Complaint Review: BUY CUBAN CIGARS ONLINE

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  • Submitted: Wed, October 24, 2012
  • Updated: Wed, February 06, 2013

  • Reported By: Real deal — Miami Florida United States of America
BUY CUBAN CIGARS ONLINE
Panama Free Zone and Costa Rica Internet United States of America

BUY CUBAN CIGARS ONLINE ,buycubancigarsonline.com buycubancigarsonline.com sell fake cuban cigars online. Costa Rica and Panama based fake websites , Internet

*Author of original report: Official Habanos Price list(partial for security reasons)

*REBUTTAL Owner of company: Buycubancigarsonline.com Manager Statement

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This is one of several Cuban cigar websites that are operating online. They are actually SELLING FAKE Cuban cigars and here are my reasons why:

* Cheap prices compared to legit dealers and added discounts * Do not carry cigars packaged in tubes or 3 & 5 packs * No selection of Cigarillo sizes * Offer Limitada Edicions from 2001 -2006 which are non-existent or underpriced * Never have in stock any smaller gauge sizes or brands such as Quintero, La Flor de Cano, Fonseca and Jose L. Piedra. WHY? Because these are cheaper brands and its not worth counterfieting. * They warehouse is located in Costa Rica * They ship stripped cigars and then say they sent the boxes and rings but got seized if a US customer. You actually received Costa Rican cigars.

If you have fallen victim to this online fraud please e-mail support@klikandpay.com as I disputed the charge and had a hard time getting a refund. [continued below]....
..... K&P support them with payment processing.

They also dont mention a return policy and it would have cost just as much as the order to have it returned.

I have been buying from most online vendors and these are the websites I have discovered so far and all connected to this Costa Rica warehouse but use fictitious address like Spain,Switzerland,Cypress and so on to lure you into the con. I called the numbers and also e-mailed pretending to be a wholesaler interested in there product and got the same price list LOWER than that from an official Habanos dealer.

Here are a ones I have busted: www.solocigars.com www.royalhabanos.com www.truecubancigars.com

www.habanostore.com www.bigsmokersonline.com www.finestcigars.com www.cubancigarlounge.com www.habanoscr.com www.cigaronlinepub.com

***COMPARE ALL THE WEBSITES ABOVE AND YOU WILL NOTICE SAME INVENTORY AND SAME LAYOUT AND SUPER DEALS**

Read there a couple of FAQ below

Are cigars ship with their Original Boxes and Rings?

Yes, indeed. We DO NOT remove original rings and all cigars are ship in Original Boxes. We are in continuos pursuit to keep our cigars fresh and in perfect conditions. We have packaging standard procedures in which we include special seals and wrapping in order to conserve freshness and prevent damage. *** For USA customers we ship cigars and original box with rings SEPARATELY. We can not deliver cigars in original boxes to any U.S. address.

What payment methods do you accept?

We accept VISA, MASTER CARD, JCB and AMERICAN EXPERSS ( AMEX ). For security reasons and customers confidence, we DO NOT keep in records credit card information. Every order paid using this method will be procesed as a very first transaction in regards credit card information. Orders can be placed online, or thru our sales agents calling to our toll free #(407) 715 6379 or email:Contact form only

THERE ARE MANY VENDORS ONLINE SELLING AUTHENTIC CUBAN CIGARS - JUST STAY CLEAR OF THESE LISTED ABOVE!

This report was posted on Ripoff Report on 10/24/2012 05:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/BUY-CUBAN-CIGARS-ONLINE/internet/BUY-CUBAN-CIGARS-ONLINE-buycubancigarsonlinecom-buycubancigarsonlinecom-sell-fake-cuban-959663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Author of original report

Official Habanos Price list(partial for security reasons)

AUTHOR: Real deal - (United States of America)

The formula is to take the price below and divide by 1000 units and then that will be the price in US$ for 1 unit(cigar) and then multiply by the amount of units per box.

So lets look back on your reason for not carrying cigarillos sizes? You say the profit margin is too small. So, then please explain why your Montecristo 2 box of 25 is ONLY US$165.00. Lets now look at the price from Habanos which list for 6,159.66 divide by 1000 units equals US$6.159 per stick multiply by 25 sticks in a box is wholesale US$153.99. So you only make a net profit of US$11.00 on this box.(and that does not include your cost on packaging!)  So why are you carrying this in stock then and not the Cigarillos?

Now you also have Montecristo No.4 for US$190.00 for a box of 25 and the official Habanos price at wholesale using the same formula is 3,513.90 divide by 1000 is US$3.513 X 25 =US$87.48. So why have you cut your price so much on The Monte No.2? These are more sought after than Monte No.4?

You also dont carry boxes packaged in n-15 and n-10 for brands such as Montecristo and Partagas. Only for Cohiba Behikes,Genios, Secretos, Magicos n-10 which are ONLY made in this quantity which are also available on the counterfeit market. 
   
Secondly you and these other websites that carry fakes always have limited editions in stock which is a major red flag. Thats why there LIMITED editions. Just go to any of these websites and check Partagas , Romeo Julieta and Cohiba and you will see a trend in stock with limitadas which they always have a constant supply and never go out of stock. Now visit other websites based in Switzerland,Hong Kong,Australia and Canada and you will NOT these still available. 

I could go on and on and so many reasons why this website and the others I have listed are suspec t, actually busted! There are 100s of other websites that i have not listed as they sell authentic Habanos.

Now if you dont mind why dont you post some pics of your box codes? Such as Monte no.2. Cohiab Robustos ,especially curious on the codes the Limitada Editions you offer! 
 
10.8011.17.0190
MONTECRISTO No.1              
CB-UW-C/L-12.13-n-25     
5,457.94

10.9071.17.0760
MONTECRISTO No.2              
D-C-C/P-3-n-15           
6,159.66

10.9071.17.0040
MONTECRISTO No.2              
CB-UW-n-10-n-10          
6,159.66

10.9071.17.0190
MONTECRISTO No.2              
CB-UW-C/L-12.13-n-25     
6,159.66

10.8016.17.0860
MONTECRISTO No.3              
D-C-C/P-5-n-25           
4,706.40

10.8016.17.0760
MONTECRISTO No.3              
D-C-C/P-3-n-15        

10.8016.17.0040
MONTECRISTO No.3              
CB-UW-n-10-n-10       

10.8016.17.0190
MONTECRISTO No.3              
CB-UW-C/L-12.13-n-25     
4,706.40

10.7050.17.0860
MONTECRISTO No.4              
D-C-C/P-5-n-25           
3,513.90

10.7050.17.0760
MONTECRISTO No.4              
D-C-C/P-3-n-15           

10.7050.17.0040
MONTECRISTO No.4              
CB-UW-n-10-n-10          
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#2 REBUTTAL Owner of company

Buycubancigarsonline.com Manager Statement

AUTHOR: Noah Grayson - (Panama)

My name is Noah Grayson and Im the owner/manager of the company. Here are some interesting points in regards the original report from a customerthat apparently doesnt exist since we have never had a claim or dispute from someone located in Florida.

We do have very competitive prices + added discounts for one reason clearly explained in our website, we are WHOLESALERS, therefore we receive special prices from our distributors due to quantity and frequency in our orders. Still, we dont have the prices that many others well known because of their counterfeit product are currently offering. Obviously, prices online will never be the same as brick and mortar Habanos SA/Casa del Habano stores!

We do not sell tubes for one single reason, 95% of our market is located in the US, so itll be totally impossible to pass tubes through US customs....boxes are possible but tubes totally impossible....so why offer something that we cant deliver??? We do not sell cigarrillos simply because they are NOT PROFITABLE, are you going to pay $35 shipping fee when the pack of cigarrillos is $10??! Same thing with Quintero, Flor de Cano, Jose L. Piedra...even in a Offical Casa del Habano a Pack of Jose L. Piedra is $60....why are we going to deal with a product that will give us $10 profit??? Well spend those $10 in bubble wrap and plastic wrap! And by the way....WE DO DELIVER FONSECAS! Check it our here: http://www.buycubancigarsonline.com/cigars/fonseca.html

We have a warehouse in Panama and another one in Costa Rica, so we ship depending on available stock.

It is well known by absolutely 100% of our customers and well explained here http://www.buycubancigarsonline.com/cigars/faq.html  that for the US we need to strip the labels and ship cigars in Generic Boxes, and actually are the clients who request so in order to avoid issues with US customs. Still, we always ship labels and original boxes and the percentage of arrival for labels and original boxes is a 95%, guaranteed.

We just had a client who placed an order with the wrong credit card and request a refund...he had his refund 2 hrs afterwards, and this client warned us about this report once he received his refund and actually placed again his order with the correct credit card due to our fast refunding. Feel free to contact Klik and Pay for any feedback!

If this customer has been buying from that many online vendors, then there are only 2 options...either he likes to be scammed...or a very low IQ with all due respect. As fast as you find a reliable vendor, you stay with them..... HOW COME THIS CUSTOMER HAS BEEN GOING AROUND AND AROUND WITH SEVEN VENDORS??!!!! seems to me this is competitor report....

Please let me know about 1 single Habanos SA online vendor currently displaying a different website??!!! they all feature the same products with the same menus, same tabs, credit card processors, information, images...etc....either selling real or not cuban cigars!!!

LASTLY....THE FAQ LISTED ON THE ORIGINAL REPORT, DOES NOT BELONG TO US... so what are we playing here?

Please any reader feel free to contact me directly at manager@buycubancigarsonline.com or our staff at sales@buycubancigarsonline.com.

Sincerely,

Noah Grayson
Manager
www.buycubancigarsonline.com
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