• Report: #959612

Complaint Review: Bella Brite

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  • Submitted: Wed, October 24, 2012
  • Updated: Wed, October 24, 2012

  • Reported By: Ali — Stanhope New Jersey United States of America
Bella Brite
6330 N. Washington Street Unit 8 Denver, CO 8021 Internet United States of America

Bella Brite Deceptive, fraudulent, scamming, DO NOT TRUST THEM! It is a ploy NOT a trial... and they lie! Internet

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I received a coupon to redeem a trial offer of bella brite teeth whitener for $1.03.  On 10/14/12 I placed the order. Once I entered my information a screen popped up with minuscule print and then disappeared  before I had the opportunity to read it. I did not get any confirmation.  

A few days later on 10/16/12 I saw a charge on my bank statement which I check online for the $1.03 and for an additional charge of $3.87. I also had an email confirmation on 10/16/12.  It stated that I had 8 days to cancel and 15 days to return the product. It also outlined the terms which indicated that the trial also came with a months supply of the product that I was automatically enrolled in unless I opted out. I was unaware of this prior to signing up for the "free trial".

I called and canceled. On Friday and on Monday I received  a ton of calls with no voice message left and when I called back the hours that they were available were only 9-3.  When I finally got in contact with someone I told them to remove me, I was not interested and that I want to opt out.  

That night I noticed a charge  there was a pending charge for $78.41 to my bank account. I called and canceled AGAIN over the phone. Then I went online to opt out and cancel. 

I called my bank to file a fraudulent and unauthorized charge. I called bella bright today to try to get a refund to no avail. I was told that my 7 days trial period expired and began on the day that I placed the request (10/14/12) even though I had yet to receive the product or the confirmation email.

I asked to speak to a supervisor and was told that there was no one available as they had all gone into a meeting.

They told me to call the USPS because they had a tracking number which said that they package had been delivered. 

I do not possess this product. I can not return something that I do not physically have. Bella brite offered no solution.

This report was posted on Ripoff Report on 10/24/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bella-Brite/internet/Bella-Brite-Deceptive-fraudulent-scamming-DO-NOT-TRUST-THEM-It-is-a-ploy-NOT-a-trial-959612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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