• Report: #811328

Complaint Review: Bob Parsons Godaddy.com

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  • Submitted: Mon, December 19, 2011
  • Updated: Fri, January 20, 2012

  • Reported By: Shakespear2012 — Las Vegas Nevada United States of America
Bob Parsons Godaddy.com
14455 N. Hayden Rd. #226 Scottsdale, Arizona United States of America

Bob Parsons Godaddy.com go daddy.com Bob Parsons' GoDaddy illegal scam, filing FTC complaint, class action lawsuit coming Scottsdale, Arizona

*UPDATE EX-employee responds: The real scoop on godaddy...

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Godaddy.com mislead me, then charged me almost $900 to sync up my domain name renewal times. The guy on the phone did NOT tell me I was going to be charged anything right now. Then by "agreeing to the terms and conditions" verbally over the phone (which I was not given verbally or disclosed), apparently they charged me for an extra year of domain registration, even though many of my domains were pre-paid for years ahead! Then when I tried to dispute it, I spent a total of 3 hours on the phone, on four (count them 1,2,3,4!!) phone calls, all for them to say it's "impossible" for them to refund, and the only way they could was to give up my 90 + domain names!! I asked what about all the fees I had prepaid for registration, and they told me those would be forfeited.

They sited me word for word, as they record and reviewed every conversation (be ware of privacy issues with these people), and used those recordings to mock me and tell me that "everything was handled properly" even though they couldn't tell me what "properly" meant.

 I finally called Bob Parson's office (the founder of godaddy.com) and informed them of the FTC complaint issue, as well as demanded resolve. I spoke to a "Gary" by calling 480-505-8800 and asking for the presidents office. He started out fine, then got a nasty tone, and told me he would "look into it and get back to me."

At minimum this is a godaddy scam. It is false and misleading business practices that take advantage of unsuspecting consumers, and fruadulent billing practices that are used to take advantage of consumers. I hope danika patrick knows she is representing a company that operates this way. It's not my life's mission to expose godaddy.com for these fraudulent practices, and make sure the FTC takes actions to prevent more consumers from being hurt.

This report was posted on Ripoff Report on 12/19/2011 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bob-Parsons-Godaddycom/Scottsdale-Arizona-85260/Bob-Parsons-Godaddycom-go-daddycom-Bob-Parsons-GoDaddy-illegal-scam-filing-FTC-complai-811328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

The real scoop on godaddy...

AUTHOR: gadget - (United States of America)

godaddy is not a scam... per se'. But they definately love to walk the fine line. I'm an ex-employee so you can say I may be a bit biased. I left the company by my own will with 2 weeks notice. I was not fired or almost fired. When you call into gd for help you will get 1 of 2 types of people.

The first type is the techy who knows the ins and outs of everything gd has to offer and can certainly help you fix your issue, but is under tremendous pressure to sell you something. No matter how good they are at customer service or tech support, if they can't sell you something, anything, they are not doing their job in the eyes of the company.

The other type of person you will get is a sales person who could not tech their way out of a box with an open lid, but could sale ice to an eskimo. These are the golden employees. If you could get sales then it didn't matter how bad your attendance was, how rude you were to people, or if you customer had to call back in because all you actually did was sell them something instead of fixing what they had.

1 of the 2 paychecks the reps get is based on how much they sell. They call it pay for performance, not commision. When you call in, no matter what option you press on the prompts (and typically they all go to the same place anyway) you will talking to somone who needs to get you to buy/renew something. "I see you have your domain for just 1 yr, are you not plpanning to be around very long?" "I see you have your domain for 5yrs but you hosting is month to month, why don't we sync those up and save you some money!"

The $900 you were charged for 'syncing' your domains is usually the last ditch attempt to get a sale on a call. The person you spoke in the presidents office, or as they call it, office of the president, is a group of about a dozen people who have never talked to or seen the president. He has no more ability than a supervisor does, but has a bit more power. The reason they say they can't do anything to undo the charge is because the system physically can not undo it. Hope this helps support your claim.
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