• Report: #571856

Complaint Review: Bongous - Bongo International - Bongous.com

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  • Submitted: Fri, February 19, 2010
  • Updated: Tue, August 31, 2010

  • Reported By: Craig In Afghanistan — Afghanistan Internet Australia
Bongous - Bongo International - Bongous.com
Internet United States of America

Bongous - Bongo International - Bongous.com Customer service failure. Evasive and obstructive behaviour by "support" staff. Internet

*Author of original report: Issue Finally Resolved

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I am a soldier currently serving in Afghanistan. Obviously not an American, otherwise I would not require the services of a shipping company ;)

I registered with Bongo International and used my credit card to pay the joining fee, which they duly billed me for. Fair enough. While I waited for their confirmation payment ( a refund of an amount less than a dollar) to arrive, I placed two orders with other companies for goods, which have been paid for and delivered to the warehouse of Bongo International.

My problems with this company arose when I did not receive the refund that Bongo International claims that they have provided to my account. I have checked four times and allowed over twice the recommended four days that they suggested. Without that small refund I can not pay for the shipping of my goods to my unit back in Australia, which will then be forwarded on to me in Afghanistan at no further cost to Bongo International.

Since this problem arose, I have contacted Bongo International multiple times and requested the email address of a manager to gain assistance. I have been told multiple times to advise them of the amount of the refund that they have not provided to me. Sadly this amount is a random amount between $0.01 and $1.00, and since I haven't received this amount, I can not advise them of the correct number. I have requested five times now to be provided with an email address for a manager, and still they refuse. Both "Mike" and "Carmen" have been unhelpful and very obstructive.

I am not asking for anything for free. I have already paid their joining fee. They have already successfully charged my card for the money that I owed them to join. They have my full name and address of my unit. They have my property. I have asked them politely and less so to provide me with an email address of a manager so that I can arrange to pay them to ship my property to me. The know that I am in Afghanistan and have been provided with full details and their is not room for misunderstanding.

Bongo International has advised me to check with my other credit cards to see if their refund went to one of those. I have no other credit cards. They have however generously offered to let me call them from Afghanistan to talk with one of the operators that has so far failed to assist me, during their office hours.

I have no interest in trying to get to a phone in Afghanistan that will allow me to call America, pay to listen to their hold music and wait until one of their obstructionist operators to tell me that I need to check my credit card again. BTW, by the time it's business hours for Bongo International, it's pretty damned dark here.

All I want to do is pay for my goods to be shipped to my unit back home and forget I ever heard of this company.

I have no way of providing them with the correct amount for a payment for which I did not receive and my bank has no record of. I have no reasonable way of contacting Bongo International by phone and talking to a manager, and they have continually refused to provide me with a contact email address for someone who can assist me.

Now, here's the kicker...

After 45 days, they will charge me $5.00 per day storage and then after another period has elapsed, they will sell my property and keep the proceeds. I have also been advised by Mike that they don't want to pass my issue on to a manager, as the manager will not assist either.

Looks like Bongo International is going to keep my stuff and sell it because a couple of their support staff (Mike and Carmen) are afraid to pass my complaint on to their supervisor.


This report was posted on Ripoff Report on 02/19/2010 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bongous-Bongo-International-Bongouscom/internet/Bongous-Bongo-International-Bongouscom-Customer-service-failure-Evasive-and-obstruc-571856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Issue Finally Resolved

AUTHOR: Craig In Afghanistan - (Australia)

Obviously, I am now back from Afghanistan, and I did get hold of my stuff from Bongo. It wasn't until Bongo realized that I had posted this negative feedback that named the culprits that had been so unhelpful that they deigned to have a manager contact me.

Yes I got my stuff eventually and they dropped the service charges for joining.

This issue took a long time to resolve, it was not done willingly by the company and it was painful and frustrating. Especially when it is obvious that there is a simple solution and Bongo's staff just didn't want to help.

I have since started using MyUS which immediately put me in contact with a real person, were happy to talk through the issues and provided me an email address for a manager. Oh yes, and they provided me with free membership as well!

The difference between the two companies has been amazing.


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