- Report: #760439
Report - Rebuttal - Arbitrate
Complaint Review: Brother International Corporation
Brother International CorporationNationwide United States of America
Brother International Corporation Ignores Customers and Gives Them the Run Around When their Defective Machines Break Lansing, Nationwide
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on and quickly make copies before it thinks a fax is coming in again.
This has been going on the full two years. The fax settings are on manual receive so this shouldn't even be an issue. I tried to go into the fax settings again though last weekend, but it just beeps at me if I try. I faxed Brother a year ago about it, but they completely ignored my fax.
Starting last weekend, I also cannot print or make a copy at all. It will just beep at me.
I also complained to Brother tech support about the unit printing 3 dots along every page. The agent said he would contact me again the next day but he never did. I tried calling Brother back on the weekend but their tech support team that the team that covers my unit isn't available on the weekends.
I finally e-mailed Brother and demanded either a refund or a unit replacement. A rep from Brother called me. I called him back two different days and left a voice mail each time. On the last voice mail, I told him to e-mail me instructions to swap this unit out for a new unit. Today, on 8/2, Joe e-mailed me, but did not include any instructions on exchanging the unit. Joe claimed that I have not replied to his messages. That is false. I called him back and left him voice mails
twice. I am not sure why he is lying about that. I replied back to him with what time I am available for him to call me, but the e-mail bounced! I forwarded the e-mail to Brother customer service at email@example.com, but that bounced
I also had to fight with Brother for weeks to get them to send me a Windows 7 installation CD. I dont understand all the hassle for such a small issue.
Brother had the nerve to e-mail me again today saying that I needed to cooperate with them and call the rep back whos been leaving me messages. I have been calling him back!
Since it is impossible to get a hold of Brother and since this has been going on for two years, Brother needs to just send me a $570 refund. I no longer want a replacement. I'll buy an HP printer.
This report was posted on Ripoff Report on 08/03/2011 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Brother-International-Corporation/nationwide/Brother-International-Corporation-Ignores-Customers-and-Gives-Them-the-Run-Around-When-th-760439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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