• Report: #905813

Complaint Review: Bruno Concrete

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  • Submitted: Mon, July 02, 2012
  • Updated: Mon, March 11, 2013

  • Reported By: Handyman Matters West Houston — Houston Texas United States of America
Bruno Concrete
5839 Greencraig Dr Houston, Texas United States of America

Bruno Concrete Bad Concrete Company That will not warranty there work. Houston, Texas

*REBUTTAL Individual responds: I am the owner and Bruno Concrete is wrong

*REBUTTAL Owner of company: answer to handyman matters

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My customer requested to have a Stamped & Stained Concrete Patio in there back yard around the 1st part of May 2012.  I contacted Bruno Concrete 5839 Greencraig Dr Houston,  TX 77035

(281) 235-3978 www.brunoconcrete.com Contact: Desiderio, Bruno. 

Bruno met with my customer and showed them samples of his work from his web site http://www.brunoconcrete.com/). They agreed on a stamp design and a walnut color for the patio. 

Bruno did not contact me about the result of the meeting or that they had decided to have the patio work done. He did tell my customer that he required 50% up front & the rest upon completion.  He was given a check but did not tell my customer when he would get the work done.  Bruno started the work about the time my customer were going on vacation.  Bruno told them he would require the remaining amount when he finished.  They did not want to pay him before they could see the completed work, but they did agree to pay Bruno but they left the check with a neighbor.  When they returned from vacation and saw the poor quality of the work they called Bruno to have him come out.  Bruno tried to tell them this was what he asked for yet it looked nothing like the sample.

I talked to my customer the next Sunday at church to see how it all went.  This was when I found out about all of this.  I contacted Bruno and had him meet me at the house to inspect the work.  This was the worst Stamped Stained Patio I had ever seen.  Bruno tried to give me the same excuses he had given my customer. I convinced Bruno that the job was poor quality and insisted that he correct it.  Bruno agreed to strip the patio and redo the stain and seal the patio so it would look better and my
customer agreed that this was probably all that could be done.

I had to call Bruno for over a week to get him to come back out.  Bruno said he would have a crew out that afternoon to strip the sealer and put release on the dark stain to lighten it up. No one showed up and it took almost another week to get Brunos crew out on the stripping.  At this time the crew stripped about half the patio only and left.

I have been trying to get Bruno back out to complete the job.  Bruno told me several times that he would be there and did not show up.  Finally today July 2, 2012 I talked to Bruno and he said he was not going to do anything else on this Patio. I told him that I expected him to make this right by doing the job he was paid for or return all the money he was paid so the work could be done correctly by another company.

My customer has been without the use of their back yard all summer.  There patio furniture is out in the yard causing there lawn service problems in taking care of the lawn.

My customer just wants to have a functional Patio that they paid Bruno $4,000.00 to do or the money returned so they can get it fixed.




This report was posted on Ripoff Report on 07/02/2012 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bruno-Concrete/Houston-Texas-77035/Bruno-Concrete-Bad-Concrete-Company-That-will-not-warranty-there-work-Houston-Texas-905813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

I am the owner and Bruno Concrete is wrong

AUTHOR: mstaylor - (United States of America)

First of all, I have not given Bruno Concrete permission to print my address.  Secondly, everything he has about the "owner" is false.  He consistantly refused to repair the work and finally ignored all my requests to the point that I filed in small claims court and on 12 November 2012, Judge Russ Richmond ruled in my favor.  I will be filing an abstract of judgement this week which allows me to pursue property for reimbursement of what he owes me. 

The work in my back yard was the worst I have ever seen and his only excuse was that his fater did the work and Bruno did not get a chance to come by and look at the results.  My intent is to pursue this matter until he pays what the court has awarded me and tear the patio out and replace it with a quality job.  I have pictures to show that his statements are lies.
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#2 REBUTTAL Owner of company

answer to handyman matters

AUTHOR: bruno - (United States of America)

First of all Handy man matters gave my phone number to their customer and I met with the homewoner on a stamp patio project.  I met with the client  at 8827 Crazy Horse Houston TX they chose the color , relase and pattern.  We agreed on a price and they said they would be leaving for Vegas and we agreed the work was to be done when they were out of town.  On the Saturday when they arrived I received a text saying "the patio looks great"  .  
    I have never done business , nor signed any contract with Handy man matters, he was not present when the colors and stamp where chosen .  He was upset when I closed the deal with the homeowner, I did now know he wanted a referral fee because the homeowner called us directly.  Handy man matters with all the upmost respect does not know what he is talking about , I will show you why. 
    He does not know the name of stamp , he  does know name of color, all he even mentions the color should be walnut .  This is what the owner chose, it was a Ashlar Slate pattern, Santa Fe Buff color, and a Walnut release.  He even mentions "this was the worst Stamped Stained Patio I had ever seen"  .  This comment shows he does not know stamped concrete. Stamped and Stained patio are two different concrete decoration process which can be combined on rare occasions by using a transparent release agent and then using various acid staind colors to the concrete.  This clearly was only a stamp concrete job in which the owner choose  a color and  a release.  To further go into my point the owner  has never mentioned that the pattern is not good he is always referring to the color.  The color was not what he though it would look like.  I have gone back once because the owner original wanted me to take some of the release off, and we have now agreed at no cost to him to do a solid oil based color for his patio .  We have been busy finishing jobs that were on schedule but have made a comitment to be there before July 14, 2012 to take of this issue.  attached are photos of what was agreed and what was done 
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