- Report: #705735
Report - Rebuttal - Arbitrate
Complaint Review: Bryant Heating and Air (Carrier)
Bryant Heating and Air (Carrier)PO Box 4808, Syracuse, New York 13221 Indianapolis, Indiana United States of America
Bryant Heating and Air ,Carrier, Carrier, Payne, Bryant, HUGE WAST OF MONEY Read before you buy Indianapolis, Indiana
there has been several problems, amounting to another $1450.00 indicating that these systems are
August 6, 2010
Starting in August 2010, while under heat advisories and just a little into our 4th year, the compressor on the main system #698BN060-C went bad. For the past four years, I have been satisfied with all three of our Evolution systems which we have serviced twice a year. It took 3 days for the compressor to arrive then the factory (Bryant) sent the wrong one. Since this happened over a weekend, we were on day 6 with no air and heat advisories. Friday morning, I called to see if a compressor could be rushed to us. They said it would be Monday before we could get it. Bryant wouldn't budge and said that they didn't even know which factory my dealer ordered it from. Pretty much, they didn't want anything to do with it and did not seem interested in keeping a customer who bought 3 of their top of the line systems happy.
August 8, 2010
Three days later, after replacing the compressor, the capacitor went out on the upstairs unit.
2010 No Charge
Replaced defective compressor installed on August 6th. The new one quit working.
2010 No Charge
Replaced defective defrost board. The outside unit was frosting so badly that frost was bulging through the wire grate cover on the unit.
January 3, 2011
Upstairs compressor quit working, we were without heat.
My kind repair company tried to get some restitution from Bryant, but they would not budge since they do not warrant the compressors. It is clear Bryant doesn't warrant these parts for the mere reason that they are unreliable and defective.
After spending over $22,000 as an initial investment, having our HVAC systems serviced twice a year only to have parts go bad and dump another $1450.00 into these Bryant Evolution units, Bryant should offer some restitution and customers should know about the problems with these units before making such a large investment.
This report was posted on Ripoff Report on 03/14/2011 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bryant-Heating-and-Air-Carrier/Indianapolis-Indiana-/Bryant-Heating-and-Air-Carrier-Carrier-Payne-Bryant-HUGE-WAST-OF-MONEY-Read-before-yo-705735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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