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Complaint Review: Buck's Furniture
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| Buck's Furniture 4155 VT RTE 15
Wolcott, Vermont United States of America |
|
Buck's Furniture Bought Leather Sofa-They delivered Plastic Fabric Wolcott, Vermont
*REBUTTAL Owner of company: stuff happens
*Author of original report: Problem Solved
*Author of original report: Still not Resolved
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Dec 28,2012 we went to Bucks Furniture, Wolcott, VT for their New Year 1/2 price sale. We purchased a Lane double recliner, powered, with Leather Ulphostery.
Invoice:
Sofa $1635.98
Leather care kit $ 251.94
Delivery fee $ 75.00
Sales Tax $ 117.77
Invoice total $2080.68
The following week they delivered a Lane Sofa and set it up and took away our old sofa. After they left the lady of the house was sitting on it and made the comment that this did not feel like leather. We turned the sofa over to find the manufactures sticker which contained a serial #. I called Lane, spoke to a customer service agent, and gave him the serial #. He looked it up and assured me that there was no leather on this sofa and that it in fact was covered with a polyurethane product.
I called Bucks and spoke with Sandy who is Buck's daughter. She said "Oh no, it is a leather sofa. I told her of my phone call with Lane and that we had a problem. She said she would check it out and call me back. She called back and said it was a Lane shipping mistake and that it would take 6-8 weeks to get a replacement delivered and that we could use this one till the replacement arrived. We have been chasing this since then and it is a constant runaround. Now they do not even answer my phone calls as they obviously have caller ID and figure I will just give up and go away.
Yesterday 4/7/2013 we went to the store and spoke with Sandy and Buck on the sales floor with other customers present and told them we wanted the leather sofa we paid for. We were hustled down to the office with the assurance that we would get a full refund because Lane had discontinued that sylye and the leather fabric. Sandy said that they would pick up the offensive sofa in 5-10 days and bring a cash refund. I insisted that it be "cash" no check.
I am also filing this complaint with the Vermont Better Business Bureau, The Caladonian Record newspaper in St Johnsbury, VT, and the Vermont Attorney Generals office of Consumer Protection. It will be interesting to see if they live up to their word. DO NOT DO BUSINESS WITH BUCKS FURNITURE. Look it up on the internet and look at the complaints over the last 10 years. Let the buyer beware-I certainly should have done due diligence- A pathetic way to do business
Invoice:
Sofa $1635.98
Leather care kit $ 251.94
Delivery fee $ 75.00
Sales Tax $ 117.77
Invoice total $2080.68
The following week they delivered a Lane Sofa and set it up and took away our old sofa. After they left the lady of the house was sitting on it and made the comment that this did not feel like leather. We turned the sofa over to find the manufactures sticker which contained a serial #. I called Lane, spoke to a customer service agent, and gave him the serial #. He looked it up and assured me that there was no leather on this sofa and that it in fact was covered with a polyurethane product.
I called Bucks and spoke with Sandy who is Buck's daughter. She said "Oh no, it is a leather sofa. I told her of my phone call with Lane and that we had a problem. She said she would check it out and call me back. She called back and said it was a Lane shipping mistake and that it would take 6-8 weeks to get a replacement delivered and that we could use this one till the replacement arrived. We have been chasing this since then and it is a constant runaround. Now they do not even answer my phone calls as they obviously have caller ID and figure I will just give up and go away.
Yesterday 4/7/2013 we went to the store and spoke with Sandy and Buck on the sales floor with other customers present and told them we wanted the leather sofa we paid for. We were hustled down to the office with the assurance that we would get a full refund because Lane had discontinued that sylye and the leather fabric. Sandy said that they would pick up the offensive sofa in 5-10 days and bring a cash refund. I insisted that it be "cash" no check.
I am also filing this complaint with the Vermont Better Business Bureau, The Caladonian Record newspaper in St Johnsbury, VT, and the Vermont Attorney Generals office of Consumer Protection. It will be interesting to see if they live up to their word. DO NOT DO BUSINESS WITH BUCKS FURNITURE. Look it up on the internet and look at the complaints over the last 10 years. Let the buyer beware-I certainly should have done due diligence- A pathetic way to do business
This report was posted on Ripoff Report on 04/08/2013 08:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bucks-Furniture/Wolcott-Vermont-05680/Bucks-Furniture-Bought-Leather-Sofa-They-delivered-Plastic-Fabric-Wolcott-Vermont-1041617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
stuff happens
AUTHOR: Buck's Furniture - ()
SUBMITTED: Friday, October 04, 2013
We did sell a Lane motion sofa which we were represented to be bonded leather. We sold it as such.
Once we found out we were wrong and misled we refunded the customers money and picked up the item and issued them an addtional gift card. There was no way by sight or numbers to determine what the fabric content was.
We do our best to make out customers happy. We have done so for over 57 years.
I beleive the customer is happy and has called to say they would give us another try.
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What's this? #2 Author of original report
Problem Solved
AUTHOR: The Woodman - ()
SUBMITTED: Friday, April 19, 2013
4/18/2013
This has been a long time since Dec 28,2012. Today Buck's Furniture did in fact pick up their sofa and deliver to us a FULL refund. I'm certainly happy with the outcome, but wish that it could have happened in a more timely manner. CASE CLOSED
This has been a long time since Dec 28,2012. Today Buck's Furniture did in fact pick up their sofa and deliver to us a FULL refund. I'm certainly happy with the outcome, but wish that it could have happened in a more timely manner. CASE CLOSED
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What's this? #3 Author of original report
Still not Resolved
AUTHOR: The Woodman - ()
SUBMITTED: Saturday, April 13, 2013
Sunday 4/13/2013 we still have not heard when Bucks is going to deliver the refund and pick up their wrongly sold and delivered sofa.
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