- Report: #996871
Report - Rebuttal - Arbitrate
Complaint Review: Burstnet
BurstnetPO Box #591 Scranton, PA 18501-0591 USA Internet United States of America
Burstnet Fails to refund, Internet
*UPDATE Employee: Failure to read service terms / contract
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There was no answer for a couple of days so I contacted them again and asked again. This time I received the runaround asking why and i had to fill out the correct forms. I filled out the form and asked again. See copy below. Today I was told they don't give refunds.
The amount is only $17 but being on an old age pension the amount is important to me.
It would be no trouble at all for them to just reverse the transaction but I think they must be desperate for money.
EMAIL COPY: If you wish to cancel service, for any services ordered on your account, as per our Service Agreement, you MUST complete the Request Cancellation function which can be found in the client billing interface at https://service.burst.net/clientarea.php under "My Products & Services" and/or "My Domains". Selecting the specific service at that location, will bring you to the edit/modify screen for that service, where a Request Cancellation option appears. BurstNET does NOT accept cancellation requests via email, phone, or support ticket. Not using the service, non-payment, or moving your service elsewhere, is NOT a valid method of cancellation---nor are we aware when such is done.
This report was posted on Ripoff Report on 01/14/2013 05:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Burstnet/internet/Burstnet-Fails-to-refund-Internet-996871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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