Complaint Review: CP Car Detailing - Select State/Province
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- Author Not Confirmed
- CP Car Detailing Select State/Province USA
- Phone: 201-575-0861
- Web: http://www.cpcardetailing.com
- Category: Car Washes
CP Car Detailing Ciro Scam Blooming Grove New York
*REBUTTAL Owner of company: Surprised
*Author of original report: Something Clearly Wrong
*General Comment: Something doesn't sound right.
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I made an appointment with Ciro and agreed to his ridiculous price of $600.00 which is more than anyone charges in the automotive detailing industry. His website and his pitch was the only thing that pursued me to use him.
The website says the job would take 6-8 hours for the package I had chosen.
My first complaint is that (2) kids show up in a low rider BMW to detail my car and was not Ciro who was the owner operator and who were working out of a car. (Not a good business introduction)
My second complaint is these kids after just (2) hours of working told me they were done?
I immediately called Ciro and explained my concern because I was paying top dollar for something he advertises should have taken 6-8 hours; he went on the defense stating that because there were two people that times gets cut in half. Since he wanted to use mathematics as his defense then the time should have taken at least 3.5 hours and not two. I didn’t need to go over the car with a magnifying glass to see that the door jambs were filthy; along with the rims and the air vents and that basically I just got taken advantage of by this company.
I had to point out all of the areas of concern to these individuals which were clear to the naked eye to anyone who was looking at the car and make sure that they cleaned these areas over. .
Bottom line the cars paint detail was fine but not worth the $600.00 CP Detailing is charging. The chemicals I saw that they were using were bottom line chemicals and not high end waxes which I have been accustomed to receiving.
This report was posted on Ripoff Report on 04/16/2014 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cp-car-detailing/select-stateprovince/cp-car-detailing-ciro-scam-blooming-grove-new-york-1139333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Owner of company
Surprised
AUTHOR: The Owner - ()
SUBMITTED: Thursday, April 17, 2014
Dear Joe,
We are sorry and surprised that you were unhappy with our service, as you posted on this site, despite your apparent satisfaction when you paid us afterward in line with our estimate. We therefor appreciate the opportunity to respond to what we feel was not an accurate or fair review. You selected and we performed a wash, clay, 1 step polishing process, wax, and interior. We used recognized premium products (no over-the-counter or "bottom line chemicals") - Chemical Guys wash with full foam method, Adam's Clay and Optimum No-Rinse as lubricant, Iron-X for Iron Decontamination, Sonax Perfect Finish for polishing and Menzerna Color Lock as wax. For the interior we used 1z cockpit premium and 1z deep plastic cleaner. Since you said you were unhappy with the early finish we performed full engine bay cleaning, leather conditioning and exhaust polishing free of charge.
The time we spent with our equipment at your premises for two persons working non-stop for 3 hours, was appropriate for the job and used efficiently. We are proud of our professional work, with which you seemed pleased, even though you sought a discount which we could not provide - thus our surprise at your review. Sincerely,
CP
#2 Author of original report
Something Clearly Wrong
AUTHOR: Joeybadabing - ()
SUBMITTED: Thursday, April 17, 2014
thats exactly right there seems to be a problem. When i spoke to Ciro the day my car was getting done he said it was taking him 12 hours to detail a car and you said you witness a car take over 17 hours to detail?
Than how in just 2 hours could my car been completed?
These kids said they have been only working with Ciro for just a few months, not sure if Ciro out sources his work when he is overbooked but i clearly did not get the hours put in for the money i spent.
#1 General Comment
Something doesn't sound right.
AUTHOR: Jonathan - ()
SUBMITTED: Wednesday, April 16, 2014
I've worked with CP Car Detailing in the past. I'm a photographer and did some photo shoots with them. Not sure what happened here but I was there for over 17 hours as they worked really hard on a client's car to get it right. I can't see these guys walking away until the client is happy.
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