• Report: #651851

Complaint Review: C&R Boger Construction

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  • Submitted: Sat, October 16, 2010
  • Updated: Thu, August 08, 2013

  • Reported By: Home Improvement Guru — Seattle Washington USA
C&R Boger Construction
10924 Mukilteo Spdwy #294 Internet United States of America

C&R BogerConstruction REVIEW: Customer Satisfaction Commitment: C&R Boger is commited to customer satisfaction, C&R Boger Construction is a Habitat for Humanity Community Contractor. C&R Boger fully licensed / insured. Residential and commercial remodeling, quality workmanship and construction materials... Internet


*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service C&R Boger Construction pledges to always resolve any issues, feel safe, confident & secure when doing business with .C&R Boger Construction

*Consumer Comment: Annoying Calls From CR Broger Construction

*REBUTTAL Owner of company: The Owners Comment

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Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to C&R Boger for its commitment to excellence in customer service.

Ripoff Reports discussions with C&R Boger have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. C&R Boger listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
C & R Boger Construction is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

C&R Boger president, Mr. Chris Boger, has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Boger feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Boger hopes to maintain C&R Boger as a successful enterprise both now and for many years to come.

Another top executive of the company told us that Mr. Bogers personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. C&R Bogers's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: C&R Boger (and Mr. Boger) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

C&R Bogers installation team have expressed that they feel very confident doing their job. The project manager at C&R Boger stated "I have seen Mr. Boger take personal interest in the Construction Design of many of our customers homes.

C&R Boger takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "C&R Boger provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Chris is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that C&R Boger past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

C&R Boger recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation C&R Boger has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Boger and many of his past and current associates, Ripoff Report is convinced that C&R Boger is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT C&R Boger Construction:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that the complaint was resolved, Ripoff Report emailed the author of the one report, no one responded.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

//

C&R Boger Construction CR Boger Deceptive and illegal "one-call-close"sales practices Internet

Avoid this company at all costs, don't let their A+ rating with the BBB fool you. This is a new hive of evil high pressure salesmen using illegal and deceptive sales tactics. This company used to be legitimate, until about 3 or 4 months ago they hired all of the "closers" from Evans Glass including the director of marketing who belongs behind bars for the number of people (both employees and customers) he has screwed over the years both at Evans Glass and Pacesetters before that. He has re-created a highly deceptive and corrupt organization within a previously legitimate construction company. The sales reps are expected to engage homeowners in 3 hour long high-pressure sales pitches during which they utilize fictitious price condition, illegal price drops, and bullsh*t today-only offers to trick the customer into overpaying while thinking they are getting a special good deal that other customers don't get. The reps who are best at lying and getting away with it get the best leads, while the reps who conduct themselves honestly (if there are any left) have been starved out of the company. Reps earn commission based on their "overage" which is a figure that represents how much they were able to overcharge for their product. Some of these guys are getting away with charging up to $8k over the "house cost" which is a deceptive term for a highly inflated price that is the lowest price the reps will drop to before giving up and leaving the house. Evans Glass is now out of business after the Attorney General sued them for deceptive practices, and now those villains have migrated to this company where they are keeping the same corrupt culture going. In the last 3 months this company has raked in over half a million dollars by practicing their black arts of one-call-close. C&R Boger, mark my words, the attorney general is coming for you as well!


This report was posted on Ripoff Report on 10/16/2010 09:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/CR-Boger-Construction/internet/CR-BogerConstruction-REVIEW-Customer-Satisfaction-Commitment-CR-Boger-is-commited-to-c-651851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Annoying Calls From CR Broger Construction

AUTHOR: Claudius2u - (U.S.A.)

If your company is so up & up, why am I having repeated calls on my home phone, without any messages left on my voice mail?

I finally looked up you folk in my online phone records, googled your name, and found the ripoff report citing, and your rebuttal. For my 2 cents, if you have phone sales, then do the coutesy of leaving voice mail for unanswered calls, and assume that bothering people is BAD!
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#2 REBUTTAL Owner of company

The Owners Comment

AUTHOR: crbogerconstruction - (United States of America)

The post above is far from the truth. The gentleman that posted this was hired by C&R Boger Construction to work the booth at the Puyallup Fair. The first day he was 45min late. The second day he was an hour late. The third day he was three and a half hours late. After being late three days in a row his employment with C&R Boger Construction was terminated. The gentleman was employed for a total of three days. After his termination he wrote threatening letters to the company and put his return address on the envelope. He posted the same post on many other websites as well as ripoffreport. He has since removed them all. The only one that remains is on this site. He has also has written a letter of apology to our company and its employees for smearing our good name. You do not earn an A+ rating with the BBB by not taking care of your customers or your employees. We have a set price on what we charge for the windows, roofs and gutters and back it up with a low price guarantee. Evans Glass closed its doors and we did hire two of there Project Managers out of forty plus they employed. We have twelve Project Managers employed with C&R Boger Construction. We run criminal background checks on all of our new employees to ensure the highest caliber employee possible. If any of my Project Managers use deceptive sales practices or misrepresent the company in any way they will be reprimanded and or terminated. C&R Boger Construction has a zero tolerance policy for this type of behavior. I have attatched the letter of apology with this post. Thank You for taking the time to read this statement.
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