- Report: #1057327
Report - Rebuttal - Arbitrate
Complaint Review: CarHistory.us.org | Ripoff Report Verified™ …businesses you can trust. 100% satisfaction, money back guarantee. Comprehensive vehicle history reports. Extensive database of information on vehicles from around the world..
CarHistory.us.orgN/A N/A, Select State/Province USA
CarHistory.us.org REVIEW: CarHistory.us.org dedicated to 100% customer satisfaction. CarHistory.us.org has demonstrated a legitimate desire to provide great customer service and high quality car history reports. Carhistory.us.org updates their public records database on a regular basis, ensuring that people get the most up-to-date and accurate information possible when buying a used car.. Carhistory.us.org educates consumers on how to avoid used car scams.
*UPDATE: CarHistory.us.org pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program, which benefits the consumer and assures them of complete satisfaction and confidence when doing business with a member business. CarHistory.us.org recognized by Ripoff Report as a Verified Safe business service.
EDitor’s UPDATE: After detailed review we are giving a positive rating to CarHhistory.us.org for its commitment to excellence in customer service and its high quality vehicle history reports.
CarHistory.us.org, employees and management tell Ripoff Report that they make every effort to go above and beyond the call of duty in order to deliver complete customer satisfaction. They also have made efforts to ensure that their vehicle history reports are as up to date and accurate as possible. While technical issues from time to time have caused an incorrect report to be generated, this happens with less than 1 percent of all reports generated. And, when customers have received an incorrect report they have been refunded their money and given a corrected report. [continued below]....
CarHistory.us.org also tells Ripoff Report that their positive feedback rate is much higher than other companies. “It is important to note that the most common type of feedback we receive from customers is that we’ve helped our customers avoid getting ripped off while buying a used car. With thousands of history reports generated negative feedback is very rare, and in most cases seems to have been generated by shady used car dealers who were angry that their scams had been exposed.”
CarHistory.us.org anti-scam education campaign is available on their blog and in their members' area.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Josh Fraser during an on-site inspection held by a third party verification company with no biases toward the respective company.
The company’s business model is to direct market records with their database to customers online as they are searching for information on a variety of items such as police records, people searches, and telephone searches of unknown numbers calling them on their phones. Customers can search for people that they have lost contact with, statistics of trends, habits of people that purchase consumer products, and death records through search engines such as Bing and Google.
All of the company’s sales are conducted online. A user would do a search on a search engine and see the company’s site, click on it and then would see the cost for data information on various levels. In an effort to improve on customer service, the company is working to provide broader information at more reasonable price points. Some of the sites that the company owns are essentially the same, but they use a different word to accommodate search methods. For example the word death, burial, cemetery, and funeral are interchangeable and a user might use one word versus another to find information, therefore, a different site may come up and be able to provide the same information.
Each website does have similar internal processes in how they deal and interact with clients. The company has made an effort to correct glitches in their system. For example, Josh Fraser stated that one number in their merchant account was wrong so they were not getting information from the customer in regard to issues that their customer was experiencing. The company has now corrected that issue. Additionally, the company has adding a live 24/7 chat so the customer can ask questions and resolve any issues they may be experiencing. They have worked to emphasize solving the customer’s issues with what they need by putting a monitoring system in place.
The company has received some complaints in customers not getting enough information for their search. Josh Fraser stated “We are working to improve the database. To resolve issues we have implemented a live online chat and a call center with a full staff available to address any issues the customers may have.” Furthermore, the company does state that they encourage customers to email the company with any complaints. The company stated that if it found that there is a legitimate complaint that they cannot resolve they will refund the customer’s money. One example of this is when the company reached out to a customer through Ripoff Report to find their contact information. The company stated that they gave the customer a refund as well as a free report to remedy the complaint.
Since the company has received complaints on Ripoff Report, they have implement a better support system with 24/7 access for customers. Additionally, they feel that the Corporate Advocacy Business Remediation and Customer Satisfaction Program helps their customers to voice their concern. They have found that this is a valuable tool for their company to know and address issues they may not otherwise be addressed because of lack of awareness. Josh Fraser state, “It is important to know how customers view the services provided, as there is no in person contact or sales department within our company. Ripoff report is a valuable site.”
Josh Fraser stated that in his leadership role within the company he tries to empower employees to “do whatever it takes” to make the client happy by offering a no questions asked refund once research finds the customer complaint to be true. Furthermore, they have revamped their internal system and have acquired additional database software to make more information available to their customers.
CarHistory.us.org / Statement from employees to Ripoff Report
"Every day we're reminded that our customers come first and we are encouraged to find new ways to help them. Unless there is overwhelming evidence to the contrary we are told to assume that the customer is always right and to do everything in our power to help them."
The working environment also gets top marks from current employees. Mentor programs, work-from-home options and diversity initiatives are examples of efforts CarHistory.us.org has made to create a great place for people to work. Customer service staff are constantly asked for advice on how customers can be served better. One employee told us, "The work-from-home option has allowed me to take care of my son. Other companies did not give me that option. Without it I would not be able to support my family. In many ways I feel like the people at CarHistory.us.org care more about me than any other company I have ever worked for."
STATED IMPROVEMENTS FROM CarHistory.us.org.
CarHistory.us.org admits that from time to time there are technical issues that lead to customer complaints. Often this happens when a customer uses an out-of-date browser. Other times it is a simple mistake discovered within the database. CarHistory.us.org has pledge to bring on additional IT staff in order to try to lower the rate of data corruption to be even less than the current average of 1 percent. They are also going to have information cross checked on two different servers before it is released to the customer. When errors do occur, they will provide refunds and corrected reports in less than 24 hours. Beyond that, they will step up their customer feedback program in order to find new ways to help out clients during the very rare instance that technical error corrupts a report.
In summary, after our investigation, which included discussions with management and staff, Ripoff Report is convinced that CarHistory.us.org is committed to the quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, which benefits the consumer and assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
CarHistory.us.org CarHistory.us.org is a SCAM!! N/A
My husband got tricked by this site. He said he thought it was only $1 for the car report but we just found out they charged us $9.95 for an anual subscription! He didnt sign up for that. I just called them to cancell and get refund. I hope we can get refund soon.
This report was posted on Ripoff Report on 06/07/2013 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarHistoryusorg/NA-Select-StateProvince/CarHistoryusorg-CarHistoryusorg-is-a-SCAM-NA-1057327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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