• Report: #939712

Complaint Review: Care Credit/GE Capital

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  • Submitted: Tue, September 11, 2012
  • Updated: Wed, September 12, 2012

  • Reported By: Mike D. — Sun City Arizona United States of America
Care Credit/GE Capital
Orlando, Florida United States of America

Care Credit/GE Capital Failure to fully disclose finance program Orlando, Florida

*UPDATE Employee: We'd like to help

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My complaint with with GE Capital/Care Credit begain with my 2nd payment. my payment had increased do to a late fee . How do you get a late fee paying  2wks early?

I contacted Aspen Dental ASAP and the Office MGR. Did'nt know.I asked the Office MGR. to please let me know what was going on as I was on a budget and I wanted to have a good credit rateing for future porcedures.

With repeated calls and no responce by GE Capital/Field rep. now going on 2mo. I paid my payments early only to have my payments go up and up. After No reponse from field rep. I finally called Care Credit and they demanded payment ASAP. I asked why my payments were going up?

I was told I was late and the increase was do to late fees. My response how can that be when I was paying my payments 1-2wks early? They did'nt know.

Finelly after 3 mos and sitting in front of the Office MGR. at Aspen Dental the MGR. told me that the computer system thought I was late because I did'nt pay on the date agreed to.

I asked for credit to bring my account current and was refused by GE Capital/Care Credit.

This report was posted on Ripoff Report on 09/11/2012 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Care-CreditGE-Capital/Orlando-Florida-32896-0061/Care-CreditGE-Capital-Failure-to-fully-disclose-finance-program-Orlando-Florida-939712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We'd like to help

AUTHOR: GECapital - (United States of America)

**To expedite a response, please provide Reference code DM 091212_ror_MikeD** 
Im sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with your name and phone number; our consumer advocacy team will call you to assist.
For your security, please do not include your account number in your email. 
GE Capital
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